Application Specialist

Job Description

Overview - The Services team works closely together to set PowerSchool customers up for ongoing success through post-implementation support, troubleshooting, consultation on system setup options, and training on features and functionality. The team offers cross-portfolio support, all while meeting organizational objectives for revenue, utilization, and customer satisfaction. Description - Assist with the maintenance of all business applications including regular updates, major version releases, new installations, and bug fixes where needed Troubleshoot, resolve escalated application incidents and problems; this includes acting as a point of escalation for support problems and incidents that are not able to be resolved by the Help Desk Work directly with IT and Development on new implementations and various project work Assist and work with users with finding ways to utilize software and technology more effectively and securely Evaluate/test new software and business solutions Ensures data security and integrity for all PowerSchool applications Continually audit and monitor systems for deficiencies and perform necessary maintenance as required Exercise independent judgment to analyze and diagnose application related problems and issues Assist in application training of existing users and new employees Explore new solutions, including testing, design, modifications and deployment required to meet both the companys and clients business requirements All other duties as assigned Requirements - Minimum of 3 years of relevant and related work experience. Bachelors degree in Information Technology or related field or equivalent combination of education and/or work-related experience Strong knowledge of standard IT practices and workflows Advanced knowledge and applications troubleshooting with industry specific applications Strong customer service skills Strong analytical, troubleshooting and organization skills Preferred - 3-5 years of relevant job experience, ideally with prior experience working within the education software industry, preferred Experience with building dashboards or a deep understanding of Business Intelligence Must be able to learn and understand business processes as they relate to application usage, internal controls, security and technology Strong project management, verbal and written communication skills and customer service skills Oversee large scale projects with detailed designs and document business processes and procedures to coincide with project and firm expectations Work with minimal supervision and take ownership of problems and/or issues and ensures timely resolution Able to work both independently and as a member within a team environment