Application Specialist – ESRI

The Application Specialist – ESRI will play a key role in the operations, maintenance, and support of GIS and AEC-related applications within Burns & McDonnell’s technology ecosystem. This role focuses on ensuring the stability, reliability, and efficiency of ESRI and related systems, supporting internal business units, and coordinating with IT and Global Practices to optimize AEC workflows.
The ideal candidate will have hands-on experience using and supporting ESRI tools in production environments and a strong interest in maintaining, automating, and improving enterprise systems — not just building GIS data or maps.

•Plan and manage operations and maintenance for AEC-related applications, infrastructure, and data, including but not limited to ESRI, Autodesk, Bentley Systems, and Hexagon.
•Deploy, configure, and support ESRI and AEC applications in production environments, ensuring consistent performance and uptime.•Administer and automate product operations such as user provisioning, permissions management, metadata handling, and integration with other enterprise systems.•Coordinate across IT disciplines and Global Practices to operate and maintain technology that enhances project execution, improves data management, and ensures seamless integration across AEC platforms.•Monitor and troubleshoot critical system issues, escalating to vendor support when necessary, and tracking problem resolution through completion.•Develop and execute application test plans, documenting outcomes and contributing to initiative execution plans.•Analyze recurring technical issues to determine root causes, implement corrective actions, and propose long-term preventive measures.•Evaluate operational trends and recommend improvements that reduce downtime and increase efficiency across supported systems.•Maintain system architecture diagrams for critical systems and contribute to enterprise documentation standards.•Stay current with updates and best practices related to ESRI and other AEC software tools to recommend operational enhancements.•Provide mentorship and training to junior IT and application support staff, promoting knowledge-sharing and operational excellence.•Build and maintain strong relationships with internal clients, ensuring service quality, customer satisfaction, and effective communication.

•Bachelor’s degree in GIS, Information Technology, Geography, Engineering Technology, or a related field.
•3+ years of experience supporting and maintaining ESRI platforms (ArcGIS Pro, ArcGIS Enterprise, ArcGIS Online, or SDE geodatabases) in an operational or production environment.•Working familiarity with Autodesk, Bentley, or Hexagon applications a plus.•Strong understanding of GIS concepts and enterprise system architecture.•Demonstrated experience with scripting or automation (Python, PowerShell, SQL, or similar) to streamline operations and data workflows.•Excellent problem-solving and analytical skills, with an emphasis on identifying and resolving production issues.•Strong communication and collaboration skills, able to work effectively with technical teams and business users.