Application Specialist -Autodesk/Bentley

Description

• Plan operations and maintenance for Architecture, Engineering and Construction (AEC) applications, infrastructure and data for internal clients, including but not limited to Burns & McDonnell’s current primary four applications: Autodesk, Bentley Systems, Hexagon and ESRI.

• Deploy and support AEC applications and additional applications as required by business demand.

• Lead administration and develop automation routines related to product operations (provisions, permissions, metadata) to support business requirements.

• Applies knowledge and experience to complex initiatives and finds/develops operational efficiencies to improve project execution.

• Responsible for coordination between IT disciplines and Global Practices to operate and maintain software and technology that will optimize business processes and deliverables, provide seamless integration, and improve data management.

• Build effective relationships with existing clients and develop new operational opportunities. Responsible for ensuring customer satisfaction goals and expectations are met.

• Troubleshoot critical issues and major problems that have been reported by internal clients or escalated by other IT applications staff.

• Escalate unresolved problems to vendor product support as required in a timely manner.

• Develop application test plans and record outcomes in the initiative execution plan.

• Analyze reoccurring issues to determine root cause, corrective action and recommend preventative action.

• Analyze customer issues to identify trends and make recommendations that reduce the number of reoccurring issues.

• Remain informed on improvements in products relevant to the AEC industry.

• Create system architecture diagrams for critical systems.

• Provide training, guidance, and mentorship to junior IT applications staff.

• Responsible for QA/QC processes for incident tickets.

Qualifications

• Bachelor Degree in Computer Science, MIS, CAD, Engineering or related field. and 8 years professional experience in troubleshooting and resolving design application programs. Required or

• Applicable experience may be substituted for degree requirement. Required

• Expert knowledge of Autodesk, Bentley, Hexagon, ESRI or other engineering and design software suites in a production environment.

• Exceptional customer service, troubleshooting, and analytical skills.

• Exceptional written and verbal communication skills.

• Exceptional ability to ascertain customer concerns, consider alternatives and provide customers guidance to solve their questions or issues.

• Ability to interact with customers in a professional manner that enhances the customers’ experience and increases productivity and quality.

• Proven ability to develop and maintain strong relationships with clients, vendors and other business partners.

• Strong organizational and prioritization skills to interact with multiple customers with differing needs based on business impact.

• Ability to independently set and meet multiple deadlines.

• Expert computer skills including Microsoft Office.

This job posting will remain open a minimum of 72 hours and on an ongoing basis until filled.

Job Information Technology

Primary Location India-Karnataka-Bengaluru

Schedule: Full-time

Travel: No

Req ID: 254821

Job Hire Type Experienced Not Applicable #BMI N/A