Application Packager L2

Role & responsibilities

• Responsible for packaging applications including: MSI/MSP/MSM/MST Creation, ICE Validation, Conflict Analysis and Unit testing.
• Very experienced in creating installations from scratch, not just re-packaging, through the entire lifecycle from gathering requirements to delivery.
• Work with internal development teams to understand and be an SME on how best to deliver required functionality.
• Design, build and maintain the standard installation, management and monitoring routines, scripts, agents or capabilities that are bundled with the applications.
• Provide IT application operations, support, and troubleshooting of technology issues including desktop application components.
• Execute an integrated approach to large applications and technology platforms design, architecture and implementation
• Good knowledge of development life cycle.
• Awareness of phases such as requirements definition, system design and testing / QA and transition to production.
• Deliver and respond as per service levels defined with the customers.
• Evaluation of the application/request given by the client, communicating (E-mail, Telephone, Chat) with the requestor in case any clarifications are required.
• Gather the errors/problem documentation of the application by the application testers.
• Validate the Application Package for Internal Consistency errors using Package tools and troubleshooting accordingly.
• Remotely Package and Test Applications
• Performing Quality analysis for the Applications packaged using MSI Technology and delivering an error free package to the Customer.
• Ensure that the package complies with all client Standards
• Develop a process for Packaging incorporating the best practices
• Handle client escalations for any production issues.
• Provide training on new tools to junior level employees for better quality and production.

Preferred candidate profile

• Must have 3+ years of expertise IT experience in Application packaging (Windows Installer) using packaging tools like Wise Package Studio, Installshield, PACE etc.,
• Specialization in Windows Installer Technology, SCCM and Windows Application Integration/Maintenance
• Must work consistently to a very high standard even under high-pressure situations and meeting deadlines with a commitment to customer service.
• Highly experienced in Application Packaging, including Diagnostic Tools like Regmon, Filemon, Beyond Compare, Picture Taker, Dependency Walker, InstallRite etc.,
• Auto Assessment using compatibility test tools for Windows transformation projects.
• Very good scripting skills in VBS, Wise Script, batch & PowerShell scripting.
• Resolution of issues related to the packages with Team members and Clients.
• Good Knowledge on ITIL.

#LI-JB1