43 Application Virtualization Jobs

As a Microsoft Endpoint Configuration Manager Specialist at Capgemini, you will have the opportunity to manage and maintain Microsoft Endpoint Configuration Manager (MECM/SCCM), Microsoft App-V, and Ivanti Endpoint Manager (LDMS). Your responsibilities will include: - Overseeing application virtualization and deployment processes across Windows 7/10/11 environments. - Designing and executing task sequences for OS deployment and application rollouts. - Planning, scheduling, and controlling the release of new software, patches, and security hotfixes for servers and workstations. - Coordinating patch deployment across all end-user devices, ensuring compatibility and compliance. - Collaborating with SOE teams to validate patch compatibility and obtain necessary client/security approvals. To excel in this role, you should possess: - 4 to 6 years of hands-on experience with Microsoft Endpoint Configuration Manager (SCCM) and Microsoft App-V. - Proficiency in Ivanti Endpoint Manager LDMS and Windows OS environments (Windows 7/10/11). - A solid understanding of application virtualization, patching, and task sequencing. - Experience in release and change management processes within enterprise IT environments. - Ability to analyze patch lists, assess risks, and coordinate with multiple stakeholders. Working at Capgemini, you will love: - Being part of a high-impact team driving endpoint management and release governance. - Collaborating with global clients and cross-functional teams to deliver secure and efficient IT services. - Leading innovation in patching automation, application virtualization, and release planning. - Growing your expertise in enterprise endpoint technologies and ITIL-based service management. Capgemini is a global business and technology transformation partner dedicated to accelerating organizations" transition to a digital and sustainable world. With a diverse team of over 340,000 members in more than 50 countries, Capgemini leverages its 55-year heritage to unlock technology's value for clients worldwide. The company offers end-to-end services and solutions, combining strengths from strategy and design to engineering, AI, cloud, and data capabilities.,

Strong troubleshooting, analytical, problem-solving, and conceptual skills. Strong customer focus and understanding of client expectations. Good communication skills and team player, ability to co-ordinate well within local/global teams within same function as well as cross functional teams. 7+ years of Packaging experience in Flexera AdminStudio, Windows Application Virtualization Offerings like Microsoft App-v, Citrix XenApp, Microsoft Intune etc Experience in application compatibility testing and remediation Experience in scripting languages like VB script, batch script, PowerShell Good knowledge of Application Package distribution tools (SCCM 2007/2012,Altiris) Demonstrates ability to organize and coordinate activities associated with all aspects of application packaging requirements, testing, reporting and deployment Keywords : Admin Studio,MSIX Packaging,troubleshooting,Flexera AdminStudio,Microsoft App-V,Citrix XenApp,Microsoft Intune,application virtualization,application compatibility testing,Application Packaging*

Strong troubleshooting, analytical, problem-solving, and conceptual skills. Strong customer focus and understanding of client expectations. Good communication skills and team player, ability to co-ordinate well within local/global teams within same function as well as cross functional teams. 7+ years of Packaging experience in Flexera AdminStudio, Windows Application Virtualization Offerings like Microsoft App-v, Citrix XenApp, Microsoft Intune etc Experience in application compatibility testing and remediation Experience in scripting languages like VB script, batch script, PowerShell Good knowledge of Application Package distribution tools (SCCM 2007/2012,Altiris) Demonstrates ability to organize and coordinate activities associated with all aspects of application packaging requirements, testing, reporting and deployment

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Application Packaging - Windows . Experience: 3-5 Years .

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Application Packaging - Windows . Experience: 3-5 Years .

As an Engineer in the BF E&I WML department, you will be responsible for ensuring the smooth operation and maintenance of electrical systems. You will be expected to have a deep understanding of Regulatory Acts/Laws, Functional Knowhow-Process, Compliance & Safety, Preventive Maintenance, and Electrical maintenance & engineering.

Education Qualification : Engineer - B.E / B.Tech / MCA Skills : Primary -> Technology | SDN Concepts, Understanding of | Network Monitoring | 2 - Knowledgeable Secondary -> Technology | Networking Technologies | Cloud | 3 - Experienced Secondary -> Technology | Networking Knowledge, Concepts | ITIL Processes | 3 - Experienced Certification : Technology | Networking Certifications | CCNA | CCNA Routing and Switching Job Description: 1) AD-Good Knowledge of AD Roles, Global Catalog Server, AD Group Policy, Knowledge of AD tools. 2) Working knowledge of deploying Windows Group Policies and resolving any issues w.r.t to Group policies. 3) Knowlege on Win 7 /8. Details below: a) Excellent working knowledge of Windows 7 transition planning, Good Working knowledge on Win 7 deployment and Image Engineering. b) Knowledge on MDT 2010 framework deployment Image and SOE creation. c) Working knowledge of Deployment of Win 7 features such as Bit locker / Bit lockers to go (encryption); or 3rd party encryptions as per customer requirement, Direct Access etc. d) Good working knowledge of Windows 7 deployment Process creation and Win 7 rollout using Zero touch deployment (leveraging desktop management tools like SCCM), Lite touch /Manual deployment, Bare-metal deployment. 3) Direct access and Branch Cache-Good working knowledge of Design and Deployment of Direct Access and Branch Cache 4) Knowlege on Desktop Virtualization and MDOP. Details below: a) Excellent working knowledge of Microsoft VDI framework. b) Good Working knowledge of Microsoft Desktop Optimization (MDOP) technologies. c) App-V Application Virtualization technologies (apps sequencing and virtualization). d) MED-V O/S virtualization and provisioning. e) AGPM - Group Policy management for greater control. f) DaRT - Troubleshooting and repairing system failures. g) MBAM - Manage/Recover BitLocker protection keys and compliance monitoring. 5) Assessment tools-Excellent working knowledge of Application compatibility assessment and remediation on Microsoft ACT framework.Good working knowledge on MAP based assessment and validation.

Role Workplace Engineering Track Associate Responsibilities Receivesproperhandoverfrom project to BAU Suggestsimprovementsin the design/process to ease workflows Day to DaySupportof Workplace Virtualization Production Environment Maintains High availability& Load balancing of allcore, leveraged,dependentcomponents Conducts validation testing in UATandchangemanagement to production Performs anyshort termprojectsthat relate to existing system expansion or enhancement Escalates high severity issues & works along with consultants fromserviceimpact toimprovementplans Help developautomationcapabilities wherever possible to reduce issues & complexity Work withmultipleteamsto addresscomplexissues under L3 Engineer guidance Troubleshootingbasic to intermediate platform issues Troubleshootinguser issues Ticket handlingas per agreed SLAs EnsureBackup & restoreof workspaces per agreement Ensurepolicy controls & security levelon workspaces as expected Maintains & improves customerexperience& satisfaction Vendor co-ordination& follow-up Creates daily/weekly/monthlyreportson system statistics, capacity, usage, analytics & other metrics Perform allperiodicactivities Daily/weekly/monthly The Role offers An opportunity to re-imaginetechnical supportin a structured BAU frameworkof a large stack of technology products bundled under Virtual Desktop services Apply technologycapabilitiesto add value to the business and operations High visibility, opportunity to interact with multiple groups within the organization, technology vendors and implementation partners Develop all rounded capabilityin technologies that span acrossall kinds of virtualization services, automation, cloud hosting and modern workplace solutions Essential Skills Working experienceofatleast3yearsinDesktop and Application Virtualization(or VDI)technology stack

Responsibilities: Design, develop, and deploy application packages that meet organizational and client requirements. Customize and enhance third-party vendor MSI packages to ensure compatibility and optimal performance. Implement security protocols related to file/folder access, user permissions, and registry configurations. Utilize advanced diagnostic tools to analyse and resolve escalated application issues. Collaborate with cross-functional teams to ensure seamless integration and deployment of applications. Stay up-to-date with emerging technologies and best practices in application packaging and virtualization. Mandatory Key Skills MSI customization,application deployment,performance optimization,security protocols,user permissions,registry configurations,diagnostic tools,issue resolution,application integration,application virtualization,Application Packaging*

Responsibilities : Providing technical investigation and documentation on a range of technical issues as required. Publishing and validating packaged applications over Citrix. Installation and configuration of desktop and server Operating Systems. Installation and configuration of customer specific business applications. Management of hardware and source media required for application package creation Problem management and troubleshooting. Working with our clients to capture and document software application configuration requirements Working with our business users to facilitate UAT testing, ensuring sign off and all outstanding issues are documented/reported. Training will be provided to ensure the successful individual becomes proficient with not only packaging but also the architecture of Citrix and the business application stack. The Ideal Candidate : Installation and configuration of the Microsoft OS. Numecent Cloudpaging Packaging, App-V packaging, Thinapp packaging. Demonstrating quality application packaging using MSI technology. Proficiency in Wise and Install shield. Active directory, file protection and registry hives. Powershell and DOS scripting. Ability to working independently.

Responsibilities: Design, develop, and deploy application packages that meet organizational and client requirements. Customize and enhance third-party vendor MSI packages to ensure compatibility and optimal performance. Implement security protocols related to file/folder access, user permissions, and registry configurations. Utilize advanced diagnostic tools to analyse and resolve escalated application issues. Collaborate with cross-functional teams to ensure seamless integration and deployment of applications. Stay up-to-date with emerging technologies and best practices in application packaging and virtualization. Skills : - application packaging, MSI customization, application deployment, third-party vendor packages, compatibility, performance optimization, security protocols, file access control, user permissions, registry configurations, diagnostic tools, issue resolution, cross-functional collaboration, application integration, application virtualization, emerging technologies, best practices,

Education Qualification : Any Graduate Skills : Tertiary -> Behavioral | Aptitude | Leadership Skills | 4 - Advanced Certification : Technology | Certifications in Project Management | PMI Certified Associate in Project Management (CAPM) Skills required: - AD-Good Knowledge of AD Roles, Global Catalog Server, AD Group Policy, Knowledge of AD tools. Working knowledge of deploying Windows Group Policies and resolving any issues w.r.t to Group policies Win 7/8 - Excellent working knowledge of Windows 7 transition planning, Good Working knowledge on Win 7 deployment and Image Engineering. - Knowledge on MDT 2010 framework deployment Image and SOE creation. - Working knowledge of Deployment of Win 7 features such as Bit locker / Bit lockers to go (encryption) and or 3rd party encryptions as per customer requirement, Direct Access etc. - Good working knowledge of Windows 7 deployment Process creation and Win 7 rollout using Zero-touch deployment (leveraging desktop management tools like SCCM), Lite touch /Manual deployment, and Bare-metal deployment. - Direct access and Branch Cache-Good working knowledge of Design and Deployment of Direct Access and Branch Cache - Desktop Virtualization and MDOP - Excellent working knowledge of Microsoft VDI framework. - Good Working knowledge of Microsoft Desktop Optimization (MDOP) technologies - App-V -Application Virtualization technologies (apps sequencing and virtualization) - MED-V -O/S virtualization and provisioning - AGPM - Group Policy management for greater control - DaRT - Troubleshooting and repairing system failures - MBAM - Manage/Recover BitLocker protection keys and compliance monitoring. - Assessment tools excellent working knowledge of Application compatibility assessment and remediation on Microsoft ACT framework. - Good working knowledge on MAP-based assessment and validation.

Role & responsibilities Responsible for packaging applications including: MSI/MSP/MSM/MST Creation, ICE Validation, Conflict Analysis and Unit testing. Very experienced in creating installations from scratch, not just re-packaging, through the entire lifecycle from gathering requirements to delivery. Work with internal development teams to understand and be an SME on how best to deliver required functionality. Design, build and maintain the standard installation, management and monitoring routines, scripts, agents or capabilities that are bundled with the applications. Provide IT application operations, support, and troubleshooting of technology issues including desktop application components. Execute an integrated approach to large applications and technology platforms design, architecture and implementation Good knowledge of development life cycle. Awareness of phases such as requirements definition, system design and testing / QA and transition to production. Deliver and respond as per service levels defined with the customers. Evaluation of the application/request given by the client, communicating (E-mail, Telephone, Chat) with the requestor in case any clarifications are required. Gather the errors/problem documentation of the application by the application testers. Validate the Application Package for Internal Consistency errors using Package tools and troubleshooting accordingly. Remotely Package and Test Applications Performing Quality analysis for the Applications packaged using MSI Technology and delivering an error free package to the Customer. Ensure that the package complies with all client Standards Develop a process for Packaging incorporating the best practices Handle client escalations for any production issues. Provide training on new tools to junior level employees for better quality and production. Preferred candidate profile Must have 3+ years of expertise IT experience in Application packaging (Windows Installer) using packaging tools like Wise Package Studio, Installshield, PACE etc., Specialization in Windows Installer Technology, SCCM and Windows Application Integration/Maintenance Must work consistently to a very high standard even under high-pressure situations and meeting deadlines with a commitment to customer service. Highly experienced in Application Packaging, including Diagnostic Tools like Regmon, Filemon, Beyond Compare, Picture Taker, Dependency Walker, InstallRite etc., Auto Assessment using compatibility test tools for Windows transformation projects. Very good scripting skills in VBS, Wise Script, batch & PowerShell scripting. Resolution of issues related to the packages with Team members and Clients. Good Knowledge on ITIL. #LI-JB1

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Required Skills Behavioral | Aptitude | Leadership Skills Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Certifications in Project Management | PMI Certified Associate in Project Management (CAPM) Skills required: - AD-Good Knowledge of AD Roles, Global Catalog Server, AD Group Policy, Knowledge of AD tools. Working knowledge of deploying Windows Group Policies and resolving any issues w.r.t to Group policies Win 7/8 - Excellent working knowledge of Windows 7 transition planning, Good Working knowledge on Win 7 deployment and Image Engineering. - Knowledge on MDT 2010 framework deployment Image and SOE creation. - Working knowledge of Deployment of Win 7 features such as Bit locker / Bit lockers to go (encryption) and or 3rd party encryptions as per customer requirement, Direct Access etc. - Good working knowledge of Windows 7 deployment Process creation and Win 7 rollout using Zero-touch deployment (leveraging desktop management tools like SCCM), Lite touch /Manual deployment, and Bare-metal deployment. - Direct access and Branch Cache-Good working knowledge of Design and Deployment of Direct Access and Branch Cache - Desktop Virtualization and MDOP - Excellent working knowledge of Microsoft VDI framework. - Good Working knowledge of Microsoft Desktop Optimization (MDOP) technologies - App-V -Application Virtualization technologies (apps sequencing and virtualization) - MED-V -O/S virtualization and provisioning - AGPM - Group Policy management for greater control - DaRT - Troubleshooting and repairing system failures - MBAM - Manage/Recover BitLocker protection keys and compliance monitoring. - Assessment tools excellent working knowledge of Application compatibility assessment and remediation on Microsoft ACT framework. - Good working knowledge on MAP-based assessment and validation.

Req ID: 331820 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a EPM App Packaging Associate to join our team in Bangalore, Karn taka (IN-KA), India (IN). 7+ years of experience in repackaging applications in .MSI/.MSIx format using Admin Studio InstallShield & create transform files using Microsoft Custom Installation Wizard and Tuner. Understanding of MSI technology and command line options available. Proven experience relating to PowerShell, WSH VBScripting, WISE Scripting and Batch Scripting etc. Experience with any Software Distribution tool like Intune, Configuration Manager, SCCM, KACE etc is plus. Experience with any application virtualization tool like Thinapp, APPV etc is plus Understanding of OS virtual technology and Imaging tools like Vmware, Hyper-V. Resolving DLL conflicts, registry settings, recognizing applications related problems Windows Command line knowledge[Cacls, Xcacls, Regsvr32 etc] Testing Application in environments to include Windows 11. Excellent verbal and written communication skills Minimum Desired Education: Graduation Engineering degree

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Application Packaging Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, providing hardware/software support and implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Ensure timely resolution of technical issues.- Collaborate with cross-functional teams to address system and software problems.- Maintain documentation of technical procedures and troubleshooting steps.- Assist in the implementation of new technologies and upgrades.- Provide training and guidance to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Application Packaging.- Strong troubleshooting skills in identifying and resolving technical issues.- Knowledge of operating systems and network configurations.- Experience in software installation and configuration.- Good understanding of ITIL framework and service management practices. Additional Information:- The candidate should have a minimum of 3 years of experience in Application Packaging.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

We are looking for a skilled Application Packager with 9 to 14 years of experience to join our team in Hyderabad. The ideal candidate will have expertise in packaging applications using Windows Installer and be able to work immediately or within 30 days. Roles and Responsibility Design, develop, and test application packages using Windows Installer. Collaborate with cross-functional teams to identify and prioritize packaging requirements. Develop and maintain documentation for application packaging processes. Troubleshoot and resolve issues related to application packaging. Ensure compliance with industry standards and best practices for application packaging. Participate in code reviews and contribute to the improvement of the overall quality of the application packaging process. Job Requirements Minimum 9 years of experience in application packaging using Windows Installer. Strong knowledge of application packaging principles and technologies. Excellent problem-solving skills and attention to detail. Ability to work collaboratively in a team environment. Strong communication and interpersonal skills. Experience working with various operating systems and platforms. Full-time position with a title of Application Packager, Sr.

Packages and deploys applications for enterprise environments.

Project type (Support / Dev / Maintenance) Dev (Implementation) Shift involved If yes please share timing. 2-11 pm, IST Customer interview involved yes / No Notice Period Up to 30 days Must Have/Good to have Application Packaging (Primary Skill) Windows Installer\ Vendor provided setups Must Have Microsoft Orca Must Have Programing (Secondary Skill) PowerShell scripting Must Have Deployment (Secondary Skill) Microsoft System Center Configuration Manager (SCCM) Good to Have Change Management (Secondary Skill) Change Management Good to Have

Graduate Minimum 1 to 2 years of experience in customer service role on email support or calls. Excellent communication skills – Verbal & Written Flexible to work 24/7 (For Females7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours 30 minutes shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.

Primary Skills – Application packaging and Deployment (Windows) Secondary Skills – SCCM & Intune administration. Location : Chennai Job Description : • Knowledge and minimum 6+ years’ experience in End user computing domain and technologies including Application packaging, Application virtualization, SCCM administration. • 1+ years of experience in the design, architecture, and management using MECM or SCCM and Intune in Windows 10 deployments. • To develop, test and maintain software packages for distribution to user desktops, troubleshooting and resolving issues as they arise. • To maintain effective local documentation including standard operating procedures, best practices, and methodologies for application packaging and OS deployment. • Extensive experience in Application repackaging MSI / MST using Admin Studio – install shield , Orca, Procmon, Regmon, Orca ,Picture Taker, Install Rite etc. • Knowledge in Package advanced deployment properties like Dependencies, Supersedence, Task Sequence etc. • Knowledge in writing PowerShell scripts, VBScripts, Batch File Scripts, Creating Custom Actions etc., • Deployment of Applications and Software Updates, creating and deploying applications with user device affinity, perform monthly patching • Deploy Client Management agents, manage clients using Group Policy, WSUS, logon scripts, Client Push, Troubleshoot SCCM client health • Candidates should be flexible to work in shifts and proper communication skills required for interacting with Customer etc.

Primary Skills – Application packaging and Deployment (Windows) Secondary Skills – SCCM & Intune administration. Location : Chennai Job Description : • Knowledge and minimum 6+ years’ experience in End user computing domain and technologies including Application packaging, Application virtualization, SCCM administration. • 1+ years of experience in the design, architecture, and management using MECM or SCCM and Intune in Windows 10 deployments. • To develop, test and maintain software packages for distribution to user desktops, troubleshooting and resolving issues as they arise. • To maintain effective local documentation including standard operating procedures, best practices, and methodologies for application packaging and OS deployment. • Extensive experience in Application repackaging MSI / MST using Admin Studio – install shield , Orca, Procmon, Regmon, Orca ,Picture Taker, Install Rite etc. • Knowledge in Package advanced deployment properties like Dependencies, Supersedence, Task Sequence etc. • Knowledge in writing PowerShell scripts, VBScripts, Batch File Scripts, Creating Custom Actions etc., • Deployment of Applications and Software Updates, creating and deploying applications with user device affinity, perform monthly patching • Deploy Client Management agents, manage clients using Group Policy, WSUS, logon scripts, Client Push, Troubleshoot SCCM client health • Candidates should be flexible to work in shifts and proper communication skills required for interacting with Customer etc.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role _x000D_ Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? _x000D_ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? _x000D_ Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? _x000D_ ? _x000D_ Mandatory Skills: Application Packaging - Windows_x000D_. Experience3-5 Years_x000D_. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

As a Packaged Application Test Engineer, you are specializing in verification and validation at all stages of the delivery lifecycle of enterprise core packaged applications. You have expertise e.g. in SAP, Salesforce, Oracle EBS and Siebel and industries such as Manufacturing, Retail, Insurance and Healthcare. - Grade Specific As a senior Packaged Application Test Engineer, you have experience in verification and validation at all stages of the delivery lifecycle of packaged applications. You have built expertise e.g. in SAP, Salesforce, Oracle EBS and Siebel and industries such as Manufacturing, Retail, Insurance and Healthcare Skills (competencies)