Application & Infrastructure Support - Spanish Language

Profiles And Languages

Level 1 - Application Support (x1) – Spanish + English

Level 1 - Infrastructure Support (x1) – Spanish + English

Level 2 - Datacenter Support (x1) – Spanish + English

Level 2 - Telecom&Infra Support (x1) – Spanish + English

Level 2 - Middleware Support (x1) – Spanish + English

Level 2 - Security Support (x1) – Spanish + English

Level 2 - Database Support (x1) – Spanish + English

Time Coverage

• From 4:30 am to 12:30 pm in India.
  

Experience

• 2 to 7 years of experience in functional application support and infrastructure incident resolution.
• Experience using incident management tools, preferably ServiceNow.
  

Technical Skills

• ITIL Foundation certification.
• Microsoft Fundamentals certification (preferred).
• Knowledge of Citrix and Windows environments.
• Strong skills in diagnosing and filtering incidents (L1 support).
• Experience with VPN connections.
• Basic SQL knowledge (e.g., simple queries).
• Ability to escalate technical issues following standard procedures.
  

Soft Skills

• Analytical thinking and problem-solving mindset.
• Good communication skills for interacting with end users.
• Strong organizational and prioritization abilities.
• Team player with the ability to work in dynamic, international environments.
• Willing to cover some weekends in rotation with the rest of the team members
  

Languages

• Fluent in Spanish.
• Technical English (reading/writing) preferred.