Application Engineer

Role & responsibilities

Product Understanding:

• Develop a deep understanding of the company's products or services, especially their technical features and capabilities.
• Stay updated on product developments and enhancements.

Technical Support:

• Provide technical support to customers, both before and after sales.
• Assist customers in understanding product features, specifications, and applications.

Pre-Sales Activities:

• Collaborate with the sales team to understand customer requirements and propose suitable solutions.
• Participate in pre-sales presentations, demonstrations, and discussions.

Customer Engagement:

• Build and maintain strong relationships with customers by understanding their technical needs and challenges.
• Act as a bridge between customers and the company, ensuring effective communication.

Solution Design:

• Work with customers to design and customize solutions that meet their specific requirements.
• Provide technical expertise to help customers integrate products into their existing systems.

Proposal and Quotation:

• Prepare technical proposals and quotations for customers.
• Collaborate with the sales team to ensure accurate pricing and delivery terms.

Feedback Collection:

• Gather feedback from customers regarding product performance and areas for improvement.
• Communicate customer feedback to internal teams for continuous product enhancement.

Problem Resolution:

• Troubleshoot technical issues and provide timely solutions to customers.
• Coordinate with the technical support team for complex problem-solving.

Documentation:

• Create and maintain technical documentation, including product manuals and technical specifications.
• Ensure that all technical information is accurate and up-to-date.

Collaboration with Cross-Functional Teams:

• Collaborate with sales, marketing, product development, and customer support teams to achieve common goals.
• Communicate customer requirements and feedback to internal teams.

Preferred candidate profile

Application Engineers play a crucial role in ensuring that customers receive the right technical solutions and support to meet their needs. They act as technical advisors, helping customers make informed decisions while contributing to the overall success of the sales process.