Application Engineer (After Market)

Goals And Objectives

• Provide Aftermarket support to channel partners, distributors and end customers.
• Select replacement equipment/Spare-parts to meet customer needs and provide pricing.
• Provide field support offering for commissioning and troubleshooting on complex / critical applications.
• Generates customer proposals utilizing standard tools, seeks and gains appropriate approval levels
• Administers and reviews submittal documents / Service documents that have been prepared for customers and/or tenders
• Collaborate with other technical and engineering groups, Field service teams and Product managers to provide the required customer solution.
• Provide timely responses to inquiries.
• Capable of training channel partners and stakeholders on aftermarket product support, enabling them to address more opportunities and thereby enhance customer satisfaction.
• Builds and nurtures relationships with key stakeholders within all of Xylem’s commercial teams.
  

Must Have

• Knowledge of pump hydraulics, mechanics and construction.
• Knowledge of Motors, Drives and monitoring and control equipment.
• Familiarity with international standards, codes, and compliance frameworks.
• Ability to engage and communicate effectively in customer-facing settings.
  

Good To Have

• Understanding of Pump / system station design, schematic diagram and hydraulic calculations.
• Ability to build relationships and to influence key stakeholders without having a direct supervisory relationship
• Proven ability to handle multiple projects, prioritize, meet deadlines and work independently with initiative in a fast-paced environment
• High-level of proficiency with MS Office applications.
  

Qualifications.

• Bachelor’s degree in science, Engineering in Mechanical field from a recognized university.
• 0 to 3 years+ related experience with rotating equipment preferred.