Application Developer

 About The Role  

Project Role :Application Developer

Project Role Description :Design, build and configure applications to meet business process and application requirements.
Must have skills :Contact Center Technology Implementation

Good to have skills :NA
Minimum 3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:We are seeking a highly skilled Senior Test Engineer with a strong background in Contact Center technology including IVR, CTI, ACD, and Telephony platforms. The ideal candidate will have hands-on experience testing voice and omnichannel solutions, chat, email, SMS, bot interactions and validating complex call flows and backend integrations.
Project Role Senior Software Eng - QAProject Role Description:As a Senior Test Engineer, your role will involve validating contact center applications , including agent desktops, dialers, WFM systems, and CRM integrations. You will work closely with cross-functional teams to ensure seamless voice experiences for end users.Must have skillsContact Centre testingRoles & Responsibilities:Analyze requirements and create detailed test cases, and scripts for Contact Center applications.Perform end-to-end testing of IVR flows, CTI integrations, SIP/VoIP connectivity, and agent desktop tools.Validate call routing, screen pops, and CTI functionality.Coordinate with DevOps and QA automation teams for CI/CD integration.Report, track, and manage defectsCoordinate with cross-functional teams for UAT, defect triage, and production validationWork closely with product and development teams to ensure functional and non-functional requirements are met.Own test documentation and status reporting for QA cyclesMentor junior testers and ensure QA best practicesParticipate in release readiness and production validations Professional & Technical Skills:

4 to 6 years in software testing with at least 3+ years in Contact Center testing on enterprise contact center environments (like Genesys Cloud CX, Sprinklr, and cloud environments (AWS, Google Cloud)).In-depth understanding of Contact Center operations, call flows, and routing logicProficient in testing IVR systems, automatic call distribution (ACD), agent workflows, and call transfer scenarios.Experience with API testing, integrations, and end-to-end system testing.Excellent communication and stakeholder interaction skillsAbility to mentor junior testers and lead small QA teamsStrong documentation, reporting, and analytical skills Mandatory
Skills:

1.Strong experience in Contact Center Testing 2.Test Case Design, Execution, and Defect Management 3.Experience in Agile/Scrum environments 4.Experience withtest data setup and environment validationfor contact center platforms 5.Familiarity withtest case traceabilityto requirements and defect lifecycle management Good To Have
Skills:

1.Good knowledge of Cloud Contact Center platforms (e.g., Amazon Connect, Genesys Cloud, Sprinklr) 2.Automated Testing Tools for Voice (e.g., Cyara, Empirix, Hammer) 3.Familiarity with call recording, screen recording, and workforce management tools 4.Exposure toperformance testingfor voice and chat channels 5.Experience withcompliance testing(e.g., PCI DSS, GDPR) in contact center environments
Additional Information:- Experience:46 years in software testing with minimum 4 years if experience is required- Educational Qualification:Bachelors degree in Computer Science, IT, Engineering, or related field, or equivalent experience.- A 15 years full time education is required. Qualification 15 years full time education