Job
Description
Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Downstream Retail Technology Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationPDI (Professional Datasolutions Inc) Job Summary :Seeking a skilled and detail-oriented PDI Application Support Analyst to provide operational and technical support for a suite of PDI applications used across our fuel and convenience retail business. The successful candidate will support the day-to-day functioning and issue resolution for applications including PDI Client (BOS), PDI Handheld, PDI Enterprise (HOS), PDI Enterprise Web, PDI FocalPoint, and PDI MarketLink.Key Responsibilities:Provide Tier 2/Tier 3 application support for PDI software used across retail, wholesale, and fuel operations.Troubleshoot and resolve issues related to store back-office (BOS) operations, inventory, pricing, handheld data collection, host-office processing, and business analytics.Monitor integration and data flow between PDI Enterprise, POS systems, and external applications (e.g., loyalty, fuel vendors).Support end-users with technical queries, user access, transaction errors, and synchronization issues in PDI modules.Coordinate with the PDI support team and vendors for issue resolution, patches, and version upgrades.Support fuel pricing updates, margin tracking, item maintenance, inventory counts, and data uploads via PDI tools.Assist in onboarding new stores or terminals with PDI setup and data configurations.Perform periodic checks to ensure data consistency between BOS, HOS, and Enterprise Web.Create and maintain technical documentation, SOPs, and training materials.Participate in testing and rollout of software updates, enhancements, and data migrations. Additional Information:- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education
