Application Business Senior Analyst - HIH - Evernorth

Application Business Senior Analyst - HIH - Evernorth

This position will:

• Participate in the full lifecycle of Application Management, including system enhancements, support, and maintenance, in adherence to service level agreements
• Work on incident management activities like incident logging, triage, tracking, and resolution on a severity basis, and problem management activities of root cause analysis and error handling
• Excellent analytical and communication skills
• Work independently and as part of a team with colleagues at all levels
• Prioritize tasks, proactively raise concerns/questions where appropriate for priority or engagement conflict resolution
• Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise
• Interact with business stakeholders regularly through meetings, video/teleconferences, and email to understand business processes and business problems

Create the technical documentation, technical design documentation, build/configuration documentation, and release notes

Qualifications:

Education:

• Bachelor s degree in Software Engineering, Information Systems, Business, or equivalent

Experience:

• Minimum of 3 years of ServiceNow implementation experience in large complex environments is required, preferably with ServiceNow HRSD

Required Qualifications:

• Experience with designing and developing ServiceNow workflows
• Advanced ServiceNow technical skill - UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Performance Analytics, Reporting & Dashboards, email notification, ACL s, Import Sets, Transform Maps, and Update sets
• Good understanding of ServiceNow architecture and best practices
• Knowledge and experience with JavaScript, JSON, REST, and SOAP
• Knowledge and experience with HR Service Delivery tools and third-party HR applications such as Workday, SAP/SuccessFactors, and Oracle, etc. using Webservices APIs (REST/SOAP)
• Knowledge and support of ServiceNow upgrade process
• Proficient in Agile development and all phases of the Application Development Lifecycle
• Experience with software development support tools (e.g. Jira, Rally, etc.)
• Certified ServiceNow System Administrator (CSA)

Preferred Qualifications:

• ServiceNow Certified Implementation Specialist (any one or more areas e.g. ITSM, HRSD, CSM etc.)
• ITIL and DevOps experience and certification
• Master s degree MBA / MCA / Master s in Software Engineering

Equal Opportunity Statement:

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

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