Application Analyst

Role & responsibilities

Incident Management

• Study the issues reported by Business as

well as self-checklist and evaluation.

• Classify as system issue / clarification by

understanding/discussion with Business

based evaluation of application.

• Resolve issues by coordination with

vendor.

• Confirm issue resolution & close through

SIT, UAT and Production Movement.

Problem Management

• Identifying reoccurring issues by regular

monitoring and analyzing.

• Primary analysis and communicate the

problem to vendor and seek permanent

resolution.

• Confirm issue resolution & close through

SIT, UAT and Production Movement.

Functionality/Change Management

requirement

• Study the requirement raised by

Business.

• Understand the impact on Applications

and co-ordinate with Vendor to finalize.

• SLA Adherence
• Audit

compliance

• Security

Compliance

• Timely

reporting

• New Project

execution and

Support

Education: Graduate in IT/ Computer Science

Experience: 3+ years experience in IT

services and solutions preferably in financial

services sector with exposure to Applications

support & maintenance /service delivery

Skills and Competencies:

• Knowledge of IT systems, LOS, LMS ore

relevant systems.

• Experience of working on Oracle, SQL, or

other databases.

• Problem solving and root cause

identification.

• Knowledge of applications, operations,

service, and support

• Exposure to cloud computing.

Designation, Band & Level: Manager/ Dy

Manager

Function: Digital Solutions

Department: Information Technology

Sub-Department: Information Technology

2. Role Purpose

• Manage business applications to ensure

uninterrupted services to business.

• Design and execute technical solutions to

meet business needs.

3. Organization Structure

8. Key Challenges

• Maintaining system availability and

performance

• Adherence to service TATs

9. Key Decisions

• Day to day operational decisions of non-

financial nature.

• Application changes.
• Planned outages.
• Recommendation on vendors

Internal:

All functions: To resolve technical queries

and issues

Project office: For technical solutions

• External:

Vendors: Day to day service delivery and

handling of escalations

• Share BRD to Vendor and ask for

Understanding Document (UD).

• Discussion and negotiate effort with

Vendor and finalize delivery date.

• Complete SIT, UAT and Production

Movement.

Vendor Management

• Participate in review of vendors and

provide feedback.

• Internal updates (including patch

installs) and escalations as required

• Manage escalations, carry out action

plan for restoration of services

• Drive quality by conducting periodic

audits and checks on vendor SOPs

Reporting

• On-time reporting on services

highlighting issues, risks, challenges, and

counter measures, assets, audits &

compliance; budget situation; resources etc.

Technical Solutioning

• Preparation of Technical Architecture

with Vendor for flow understanding.

• Completion of Technical documentation

Preferred candidate profile

Perks and benefits