Job
Description
Job highlights
\u202F4-year college degree in Computer Science or related field
5+ years of experience in Java and product support
Ability to perform in-depth code reviews
Responsibilities
This role involves troubleshooting, incident management, and providing 24/7 on-call support, ensuring system performance and reliability
The engineer will work closely with peers and vendors to resolve complex application issues and improve service restoration processes
Troubleshoot, research, and resolve major defects and inconsistencies in system functions
The Senior Production Support Engineer at CNDT
This role involves troubleshooting, incident management, and providing 24/7 on-call support, ensuring system performance and reliability. The engineer will work closely with peers and vendors to resolve complex application issues and improve service restoration processes.
Troubleshoot, research, and resolve major defects and inconsistencies in system functions.
Respond quickly to system monitors\u202Falerts\u202Fescalations\u202Fand outages.
Provide 24/7 on-call support on a rotating schedule.
Study software documentation to understand applications for maximum support.
Analyze statistics and incidents to develop availability improvement plans.
Collaborate with peers and vendors to design technical solutions for complex issues.
Focus on service restoration and reducing Mean Time To Restoration (MTTR).
Guide and direct other production support resources.
Maintain space requirements on servers.
Master the skill set required for supporting designated applications and systems.
Comprehend proprietary systems and updates.
Act as Subject Matter Expert (SME) for designated systems.
Communicate service disruptions to management and take initial damage control measures.
Perform routine maintenance on application servers and track system performance.
Identify opportunities for process improvements and act on them.
Provide outage and service restoration details for root cause analysis.
Deliver excellent service to Production Support clients and business partners.
Lead and coordinate teams during system/application outages.
Attend project meetings and provide input to project planning.
Adapt communication skills to positively impact application teams.
\u202F Requirements
4-year college degree in Computer Science or related field.
5+ years of experience in Java and product support.
Ability to perform in-depth code reviews.
Experience mentoring junior developers.
Experience with Spring Boot 2 or 3.
5+ years working with Linux OS
3+ years of monitoring and optimizing Linux OS/system hardware.
5+ years of experience with scripting languages (shell, Perl, Python, Ruby).
\u202F Nice-to-have
Java 17 and up preferable.Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy.At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.