APM Consultant/Sr Consultant For Dynatrace

Job Description

In this role, you will be working with customers to lead implementation activities, deliver weekly enablement sessions, performance reporting, and quarterly business reviews with a goal to ensure that customers are self-sufficient with Dynatrace technologies. Consultants are expected to represent Dynatrace in the highest professional manner, through written and oral communications, to ensure maximum client satisfaction for all engagements. You are expected to represent Dynatrace as an observability expert and a trusted advisor to ensure maximum adoption and value realization from their Dynatrace purchase. Responsibilities: Monitor clients critical application performance and availability Summarize and review performance trends in operations status meetings Assist client staff in the troubleshooting and root-cause diagnosis of performance issues Maintain and enhance dashboards and reports to meet requirements of IT and business users On-board additional applications for monitoring Mentor and train customers on the Dynatrace solution and its best practices Provide services that maintain and grow the adoption of the Dynatrace solution in customer environments Provide, enhance and document the value realised by customers leveraging Dynatrace Provide regular status updates and project documentation to support efforts at customer engagements Tailor activities and priorities to achieve customer goals Assist sales team in identifying new opportunities for product and services revenue at customer sites Ensure health of the clients Dynatrace deployment Maintain accurate deployment documentation Travel and Training Requirements: Most Dynatrace Services client engagements are mid to long-term assignments at a single client location and usually do not require travel. However, on occasion, relocation or site visits may be required Must be willing to attend training at a Dynatrace or other location as well as potential travel for in-the-field observation activities Required Skills: Degree in Computer Science, Computer Engineering, Information Technology, Information Systems, or a related technical discipline 2+ years IT working experience in the areas of Application Performance Management, application monitoring, network administration, system administration, performance engineering / testing, or Java / .NET / Python development Good understanding of cloud and infrastructure technologies such as AWS, Azure, OpenStack, Cloud Foundry, Kubernetes etc. Good understanding of web and enterprise applications Ability to address complex application environments to provide customers with clear guidance on implementation strategy and potential performance improvements Excellent organizational/time management skills Must have strong interpersonal communication skills and a passion to learn new technology Must have solid presentation and writing skills as well as experience with creating professional reports and deliverables Must be a highly motivated energetic self-starter who excels in fast-paced, dynamic, team environments and committed to getting results Must have excellent written, oral, and presentation communications skills Must possess excellent problem-solving and analytical skills Ability to work with minimal supervision, engaging peers and other departments to accomplish assigned goals, and effectively execute projects in a matrix environment. Desired Experience: Previous consulting experience and / or Project Management experience is a plus 1+ years of experience in software engineering and Object-Oriented Programming (OOP) 1+ years of enterprise web or application development/support/operations (.Net, Java, JavaScript, AJAX) Ideal candidates will have 2+ years of Dynatrace Technology experience Dynatrace Product Certification Apply Here