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Lowes Services India Private limited
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Analyst_Content Execution (UGC)

Analyst_Content Execution (UGC)

Lowes Services India Private limited

2 - 7 years

4 - 9 Lacs

bengaluru

Posted:17 hours ago| Platform:

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Skills Required

supply chain product management microstrategy data analysis process improvement product life cycle power bi merchandising analytics sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

I. Job Summary:

The User-Generated Content role executes maintenance processes from all aspects of customer reviews posted on Lowe s website which pre-dominantly includes Clean up and day-to-day support of the User Generated Content (UGC). Participates in other activities like syndication, review migration, and creating product family activities to ensure the optimal realization of user-generated value. Additionally, the data analysis identifies opportunities to expand review coverage across product categories, providing recommendations for areas in scope.

II. Roles & Responsibilities:Core Responsibilities:

- Executes all formal customer review-related issues and identifies process improvement opportunities. - Supports in the execution of efforts to put new processes in place to enhance Lowe s ability to maintain the library and overall health of items and customer reviews. - Partners with the right teams to identify user-generated content gaps and opportunities. - Partner with an offshore team to enable review coverage of the Lowe s catalog. - Own the power BI dashboard/Micro Strategy on UGC data - Work closely with Brand Advocates to increase the response rate on the Q&A posted by the customer. - Collaborate with vendors to improve the performance of their brands and enable them to be more competent in increasing Ratings and Reviews. - Able to create and modify SQL queries. - Responsible for auditing team members work and reporting accuracy percentage. - Work towards achieving individual goals and help to achieve UGC goals. - Analyze the data on the dashboard and work with MDVs & Brand Advoate for improving the Ratings and reviews - Build network and partners with the right teams for any issues needing resolution with regard to UGC - Creating and maintaining the relevant documents required in the process. - Identifying the efficient ways of working and automating the reports

III. Years of Experience

2+ Years - Experience in product data management, User-generated content and retail industry + Knowledge of Power BI, SQL & Micro strategy

IV. Education Qualification & Certifications (optional)

Required Minimum Qualifications: Bachelors Degree

V. Skill Set Required

Primary Skills (must have) Knowledge about customer review and ratings Extracting data using SQL Power BI Skills E-commerce/Retail knowledge/ User Generated content Secondary Skills (desired) Item product Life cycle Supply chain Vendor management Time Management Bazaarvoice knowledge Microstartegy

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Lowes Services India Private limited

Retail / Home Improvement / Technology Services

Chennai

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Analyst_Content Execution (UGC)