Posted:2 weeks ago|
Platform:
Work from Office
Full Time
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
Job Description:
We are seeking a skilled Production Support Engineer to join our team. The ideal candidate will be responsible for monitoring, troubleshooting, and supporting critical production systems while ensuring high availability and performance. The candidate should have strong technical expertise in UNIX shell scripting, SQL, and Oracle databases with the ability to analyze issues, resolve incidents, and implement permanent fixes.
Key Responsibilities:
Provide 24x7 production support for business-critical applications.
Monitor system health, performance, and job execution.
Troubleshoot incidents, perform root cause analysis, and provide resolutions within SLA.
Write and maintain UNIX shell scripts and Perl for automation, monitoring, and operational tasks.
Develop and optimize SQL queries for data extraction, troubleshooting, and reporting.
Work extensively with Oracle databases to resolve production issues and maintain data integrity.
Coordinate with development, QA, and infrastructure teams for issue resolution and deployment support.
Participate in on-call rotation and escalate issues as required .
Document technical procedures, incident resolutions, and knowledge base articles.
Mandatory Skills:
Strong hands-on experience with UNIX/Linux shell scripting .
Proficiency in SQL (query writing, debugging, performance tuning).
Good working knowledge of Oracle databases (tables, procedures, triggers, query optimization).
Solid troubleshooting and analytical skills for production issues.
Ability to work in 24x7 support environments with on-call rotation.
Excellent teamwork and communication abilities.
Preferred Skills (Nice to Have):
Knowledge of job scheduling tools (Control-M, Autosys, or similar).
Experience with monitoring tools (Nagios, Splunk, AppDynamics, etc.).
Qualifications:
Bachelor s degree in Computer Science , Information Technology, or related field.
Experience with Agile principles.
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
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