Analyst, Tech Ops Innovation, Information Technology

Job Description

Key Areas of Responsibilities Oversee the ITRS Geneos platform to ensure optimal performance and uptime. Configure and manage Geneos components, including Gateways, Collectors, and Venues. Create and maintain Geneos dashboards, monitors, and alerts to proactively identify and address system issues. Collaborate with cross-functional teams to integrate Geneos with other monitoring tools like Elasticsearch and Prometheus. Analyze monitoring data to identify trends, potential bottlenecks, and areas for improvement. Diagnose and resolve technical issues related to the monitoring infrastructure. Maintain comprehensive documentation of configurations, processes, and best practices. Participate in incident response activities, including root cause analysis and post-incident reviews. Stay updated with the latest developments in technology and implement enhancements as needed. Requirements Minimum of 3 years of hands-on experience with ITRS Geneos in a production environment. Proficient in configuring and managing Geneos components (Gateways, Collectors, etc.). Strong understanding of monitoring concepts and best practices. Experience with Elasticsearch and Prometheus in the monitoring ecosystem. Proficiency in SQL and scripting languages (e.g., Shell, Python) for automation tasks Excellent problem-solving abilities and attention to detail. Strong communication and teamwork skills. Ability to work effectively in a fast-paced, dynamic environment. Show more Show less