Analyst - Service Delivery -(P&C - Policy checking)

Analyst, Service Delivery Analyst, Service Delivery, China Job Title Job Code Direct Reports Report to SDU_AN_CHN N/A AM Service Delivery Basic Information Department Location Service Delivery Unit Any location Process moderately complex insurance tasks, perform auditing and trouble-shooting, deliver training, and be responsible for meeting quality, quantity, and time deadlines. Communicate with the client via email. Report operation problems and propose solutions to achieve operation optimization. Purpose of the Position Principal Responsibilities Processing - 60% 1) Operate a variety of client systems and process moderately complex tasks and activities without supervision. Follow ReSource Pros Information Security policies/guidelines, as well as the clients security requirements, policies, and practices that are provided to ReSource Pro and information security requirements. Operation Optimization - 10% 1) Report operation problems and propose solutions. 2) Optimize established procedures. 3) Assist with output conversion. Customer Experience - 10% 1) Communicate with the client via email with minimal supervision. 2) Respond to the client promptly and report issues to the supervisor in a timely manner. Auditing and Trouble-shooting - 10% 1) Implement the audit plan, run the audit report and identify the performance gap. 2) Perform timely trouble-shooting. Training - 5% 1) Set up individual training plan and deliver training. Others - 5% 1) Generate and analyze the data and report. 2) Assist with new task on-boarding. Policy Checking Skillset Experience (2 - 4 years): 1. The candidate should possess experience in policy checking and be familiar with various source documents, including policies, system applications, quotes, proposals, binders, and endorsements. 2. Experience in multiple lines of business, such as General Liability, Workers Compensation, Executive Liability, Property, Auto, Inland Marine, and Package tasks, is required. 3. Use web portals to access and analyze relevant documents.

4. Maintain organized records of all reviewed documents and discrepancies noted. 5. Identify and highlight discrepancies or inconsistencies in policy details. 6. Must demonstrate strong attention to detail. 7. Familiarity with account management systems like EPIC and ImageRight etc. is a plus. 8. Conduct audits and reconcile reports to identify and correct discrepancies. 9. Maintain and update training materials, logs, and documentation. Internal Contacts External Contacts Major Team members within the client team, Supervisor Major Contact Client contacts (by email) N/A Degree Working experience Skills Bachelor More than one year of experience Typing skills Client System Operation skills MS Office skills Minimum Qualifications Email reading and writing skills ¢ Problem-solving skills ¢ Training skills Career Level Expectations(CLE) Insurance Level 1; OPEX Level 1 Work in accordance with applicable information security policies, processes, and procedures constituting the Information Security Management System of ReSource Pro.

Contact: 9340394060

Email: Nishant_Sharma@resourcepro.in