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Analyst - Server Support

Analyst - Server Support

Capita

0 - 3 years

2 - 5 Lacs

Pune

Posted:1 day ago| Platform:

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Skills Required

Capacity management Senior Analyst Cloud Infrastructure Server support Windows Management Operations Monitoring Technical documentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

The L2 Engineer is responsible for maintaining and supporting hosting platforms and client environments. They are responsible for working with stakeholders, ensuring progress and resolution is communicated throughout incidents.

Job title:

Analyst - Server Support

Job Description:

Support of Windows Server and associated virtualised platforms including hosted, distributed and cloud infrastructure (OS)
Maintenance and optimisation of Hosting platforms Respond to logged incidents in line with SLA s, including more complex incidents Manage stakeholder expectations, ensuring regular communication throughout incidents. Adhere to all governance and operational policies and procedures Maintain and contribute to the development of support documentation as required Manage critical escalations and service outages to a successful conclusion, escalating as required. Review technical documentation as part of Operational Acceptance process Capacity management of hosting platforms Monitoring of the hosting estate responding to alerts as appropriate

Location:

Pune

India

Time Type:

Full time

Contract Type:

Permanent

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Capita

IT Services and IT Consulting

London England

10001 Employees

88 Jobs

Key People

Jon Lewis

Chief Executive Officer
Simon Smith

Chief Financial Officer
Nikhil Rathi

Chief Operating Officer

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Analyst - Server Support