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Analyst, Operations - POS

Massmutual Global Business Services India

0 - 1 years

2 - 3 Lacs

hyderabad

Posted:21 hours ago| Platform:

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Skills Required

insurance operations typing speed bfsi time management analytical diversity and inclusion ms office tools computer proficiency customer service operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Who We Are - MassMutual India

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we re stronger.

Job Description

Job Summary

As an Analyst, you will support the execution of operational tasks and contribute to process efficiency by following established guidelines and procedures. You will work under supervision to meet performance targets and develop foundational skills in analysis, problem-solving, and stakeholder engagement.

Skills & Competencies

Excellent interpersonal, problem-solving, and analytical skills
Well-organized and detail-oriented
Analytical thinker
Ability to meet process SLAs (TAT & Quality)
Responsible to comprehend, and having good customer service attitude to clarify articulate the resolution
Transaction process for US Life/Annuity processes
Good time management and organizational skills

Requirements

Bachelor s degree (Non - Technical)
0 to 1 year of experience in US Insurance Operations (Freshers with 2025 pass outs can apply)
Excellent verbal and written communication skills
Must be details and solutions oriented
Ability to work under pressure
Strong computer proficiency
Proficiency in MS Office tools.
Typing speed should be 30 WPM with 95% accuracy.

Open to Night Shifts (US Time Zones).

Why Join Us
We ve been around since 1851. During our history, we ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work certified and Indias Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fitApply today!

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Massmutual Global Business Services India

Insurance and Financial Services

Hyderabad

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Analyst, Operations - POS