Analyst Marketplace Management

About Lowes

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 100 home improvement company serving approximately 17 million customer transactions a week in the U.S. With total fiscal year 2022 sales of over $97 billion, approximately $92 billion of sales were generated in the U.S., where Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.

For more information, visit Lowes.com.

About Lowes India:

To know more about Lowe's India, visit Lowes.co.in

About the Team

The team focuses on Provide the customer the most compelling Direct To Customer experience in home improvement by developing and maintaining a strong vendor network and supplier partnership within the Digital Commerce space.

Job Summary:

The Analyst, Marketplace Management is responsible for onboarding new sellers and items onto Lowes.com and maintaining the relationship with the seller post onboarding. This will include monitoring performance, conducting business reviews, identifying opportunities for improvement and triaging issues that arise.

The ideal candidate will be detail-oriented with digital business or merchandise operations experience, home improvement or digital retail knowledge, and strong organizational skills. This role will partner across digital and merchandising to implement the category expansion strategy for third-party sellers, enable a clear process to get those sellers onto the site and continuously improve the process to reduce cycle time and increase seller satisfaction.

Key Responsibilities:

• Provide onboarding support to welcome sellers onto lowes.com, shepherding them through all set-up steps/activities on DSCO/Rithum/Mirakl and other seller platforms as necessary.
• Ensure all the appropriate seller information/ item attributes are captured, verified and uploaded to ensure sellers and products are listed and meet the necessary guardrails, aligned to Lowes data quality guidelines
• Own and execute semi-complex process/tasks assigned ensuring expected timelines are met to complete successful onboarding of seller and items without escalations.
• Regularly interface and consult with sellers, troubleshooting set-up issues to aid in successfully onboarding items into the marketplace
• Maintain and organize seller-related documents, follow-up as necessary.
• Analyze performance, and share-out results with assigned sellers, identifying opportunities for improvement and/or growth
• In partnership with Trust & Safety and Seller Operations teams, ensure seller standards are defined and upheld
• Support managers/leadership in maintaing SOP documents, review and refine processes for optimal efficiency.
• Implement technical rules and other processes within the seller management tools to automate aspects of the function
• Meet or exceed key results (financial, operational and customer) related to digital third-party sellers through collaborative improvement
• Keeps leadership informed of progress, escalates for support as necessary
• Should be open to work on late eve shift (permanent)

III.

• Min 2+ Years relevant experience in online/retail merchandising, digital business, operations(2 to 4 only )

Primary Skills (must have)

• Experience with digital or marketplace or category merchandising
• Highly Detail-oriented with strong operational mindset
• Proven Expertise in third-party assortment management, data quality methodology/guidelines
• Excellent written and verbal communication skills, including the ability to converse with US based sellers via email, phone, teams calls(to be evaluated)
• Experience in Customer facing/telecall/Customer Support roles
• Experience working with Excel and other data/reporting tools
• Excellent problem-solving and time management skills