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Lowes Services India Private limited
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Analyst, Loyalty Operations

Analyst, Loyalty Operations

Lowes Services India Private limited

2 - 7 years

4 - 9 Lacs

Bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

Supply chain Backend Enterprise architecture Process improvement Business analytics Manager Technology Marketing operations data visualization Troubleshooting Customer engagement

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Lowe s

Lowe s is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe s India, the Global Capability Center of Lowe s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

About the Team

The Lowe s Loyalty marketing operations team is responsible for activating all the marketing strategies designed for member engagement. They configure & test all online and instore promotions to drive up customer engagement and retention.

Job Summary:

The Analyst, Loyalty Operations will work closely with the Manager Loyalty Operations and cross-functional partners to operationalize loyalty program strategies that drive frequency and retention among existing loyalty members.

The Analyst will operate with a high level of responsibility in ensuring the program is running accurately and efficiently and will drive new and enhanced processes that accelerate and streamline core Program experiences and promotions. Demonstrated experience supporting end-to-end business and/or loyalty operations in collaboration with Marketing, Data Analytics, Finance, and/or Technology teams is a plus.

Roles & Responsibilities:

Core Responsibilities:

Support execution of Loyalty strategy, ensuring that projects and backend processes help drive program results and efficient operations

Handle end-to-end operations processes, from prioritizing member-related queries to maintaining program SLAs with internal and external stakeholders

Set up promotions and offers with accuracy leveraging loyalty platform tools and marketing capabilities.

Partner closely with global Loyalty Program Managers, Brand Marketing, Technology and2 of 3

Data Analytics to effectively execute and support program strategy

Develop and demonstrate subject matter expertise in the development and execution of promotions, coupons, and discounts

Partner with Loyalty technology and analytics teams to execute promotions and be aware of performance

R esults to give inputs on next iterations.

Coordinate with IT support for technical troubleshooting, updating software, etc.

Identify process improvement opportunities, and develop and implement necessary solutions

Establish strong working relationships with cross-functional peers

Years of Experience:

2 Years of experience in data driven marketing function.

2 years of Marketing Operations experience (promo setups and QC)

Graduate or post graduate degree in Marketing, Digital, E-Commerce, Engineering.

Education Qualification & Certifications (optional)

Required Minimum Qualifications :

Bachelor s degree - one on marketing related field is a plus.

Skill Set Required

Primary Skills

Foundational understanding of loyalty program mechanics, ability to digest engagement strategies .

Intermediate level skills on MS Suite - to Build excel reports and highlight deltas for action.

Effective communication & interpersonal skills to manages work with international partners

Ability to prioritize and manage multiple tasks

Detail-oriented & demonstrates organizational & analytical skills

Demonstrate professionalism and high sensitivity for confidentiality

Secondary Skills (desired - not must )

Experience with loyalty programs or customer engagement campaigns

Advanced degree in marketing, analytics, or related field

Familiarity with data visualization tools (e.g. Tableau)

Experience with A/B testing and experimentation methodologies

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Lowes Services India Private limited

Retail / Home Improvement / Technology Services

Chennai

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Analyst, Loyalty Operations