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E-data Systems
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Analyst II Business Process Transactions

Analyst II Business Process Transactions

E-data Systems

2 - 7 years

4 - 9 Lacs

Bengaluru

Posted:Just now| Platform:

Apply

Skills Required

BPO Business process Business administration Dispute resolution Sales operations Compliance Social media Billing Stakeholder management Accounts receivable

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description:

Job Summary:

We are seeking an experienced candidate who will be responsible for ensuring timely collection of outstanding debts Via calls, email and letters.

Key Responsibilities:

Collections Management

Manage and oversee the end-to-end credit control process, ensuring timely collections and minimizing overdue accounts.
Monitor customer accounts and follow up on outstanding invoices via calls, emails, and escalation procedures.
Maintain accurate records of collections activities and customer interactions.
Timely reminder letters to the customers

Dispute Resolution & Stakeholder Management

Investigate and resolve billing disputes, deductions, and payment discrepancies.
Liaise with internal teams (finance, sales, operations) to ensure smooth resolution of customer issues.
Negotiate payment plans with customers when necessary, ensuring compliance with company policies.

Reporting & Compliance

Prepare daily, weekly and monthly reports on accounts receivable (AR) performance,

Key Requirements:

Education & Experience:

Bachelor s degree in Finance, Accounting, Business Administration, or a related field.
2+ years of experience in collections over calls, preferably in a BPO/shared services environment who has managed US based clients.

Skills & Competencies:

Excellent communication and negotiation skills.
Ability to work under pressure, meet deadlines, and manage multiple priorities.
Detail-oriented with strong problem-solving skills.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

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Analyst II Business Process Transactions