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Analyst I Product Support

2 years

0 Lacs

Hyderabad Telangana India

Posted:1 week ago| Platform: Linkedin logo

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Skills Required

support reliability management stability drive engagement flexibility

Work Mode

On-site

Job Type

Full Time

Job Description

This is a full-time opportunity to be part of a very exciting team within the Site Reliability Organization. You will be supporting our production support environment that runs on the latest technologies, platforms and tools.
  • Manage the tech production support tasks and activities as per laid down guidelines
  • Proactively monitor alerts and system performance for issues.
  • Run Incident Management processes and Incident Command functions on high severity issues.
  • Create or maintain operational runbooks.
  • Establish feedback loops for discovered production patterns to ensure constant stability and drive iterative improvements.
  • Support the engagement 24*7. Implies, you will be required to work in either morning/afternoon/night shifts on rotation basis. You will also be required to work on weekends and holidays on rotation basis.
  • Other duties as needed or required

Requirements

  • 0 – 2 years of experience
  • MCA or B. Tech in Computer Science
  • Excellent verbal, written and interpersonal skills
  • Quick learner and a good team player with a positive attitude towards work
  • Showcase flexibility at work
  • Able to understand and follow verbal and written instructions with minimal supervision

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