Analyst I Product Support

This is a full-time opportunity to be part of a very exciting team within the Site Reliability Organization. You will be supporting our production support environment that runs on the latest technologies, platforms, and tools. You will manage the tech production support tasks and activities as per laid down guidelines. It is essential to proactively monitor alerts and system performance for issues. You will run Incident Management processes and Incident Command functions on high severity issues. Additionally, you will create or maintain operational runbooks to ensure smooth operations. It is crucial to establish feedback loops for discovered production patterns to ensure constant stability and drive iterative improvements. In this role, you will support the engagement 24*7, which implies working in morning, afternoon, or night shifts on a rotation basis. You will also be required to work on weekends and holidays on a rotation basis. Other duties as needed or required will also be a part of your responsibilities. Requirements for this position include 0-2 years of experience, MCA or B. Tech in Computer Science, excellent verbal, written, and interpersonal skills. You should be a quick learner and a good team player with a positive attitude towards work. It is important to showcase flexibility at work and be able to understand and follow verbal and written instructions with minimal supervision.,