Analyst I - Operations

You will be responsible for performing analysis, research, and finding resolutions to business problems under guidance. Your role will involve working with cross-functional teams to gather and analyze information, recommend solutions, and document findings. You will also study specific work problems and procedures related to UST clients or internal stakeholders and provide solution recommendations to managers. Maintaining confidentiality of information is crucial in this role. Key Outcomes: - Collaborate with cross-functional teams to gather and analyze information, and recommend solutions - Conduct research on specific work problems and procedures, and provide solution recommendations - Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes - Maintain confidentiality of information at all times Measures of Outcomes: - Quality of research and analysis - Number of solutions recommended - Number of new systems or processes recommended - Accuracy of reporting and MIS Your responsibilities will include collecting and analyzing information on specific business problems or procedures, recommending solutions as required, developing and maintaining performance reports, and consulting with management about format, distribution, and purpose. Reviewing management reports and making specific suggestions based on the report will also be part of your role. You will collaborate with cross-functional teams to ensure successful implementation and rollout of newly implemented systems or processes. Key Skills Required: - Strong analytical and problem-solving skills - Self-starter and quick learner - Ability to work in a team environment - Strong written and oral communication skills - Ability to handle pressure and setbacks - Adaptability - Ability to meet deadlines and manage multiple priorities - Ability to maintain confidentiality of information - Extroverted personality Knowledge Required: - Good understanding of the IT industry - Experience with MS Word, Excel, PowerPoint, and MS Visio About UST: UST is a global digital transformation solutions provider that partners with clients from design to operation. With over 30,000 employees in 30 countries, UST is dedicated to embedding innovation and agility into their clients" organizations. They aim to make a real impact through transformation, touching billions of lives in the process.,