Job
Description
As a member of our team, you will be responsible for resolving Tier 1 queries and transactions related to the Workday Learning module. Your duties will include creating/modifying offerings and sessions, updating rosters, managing the publishing/modification of digital courses, video interactions, and blended courses, as well as creating and managing campaigns in Workday Learning. You will also be tasked with managing Workday Learning cases and queries, including transcript and training issues from users, and overseeing standalone test creation and edit activities in the Questions Bank application. Additionally, you will manage programs and audience in Workday Learning, demonstrate proficiency in HR processes and standard operating procedures, and communicate processes, policies, and relevant documentation to employees in order to resolve queries and issues effectively. You will also be responsible for managing and coordinating queries on the case management tool, reviewing SOPs, job aids, and reference documents, and assisting subject matter experts in updating and restructuring them as required. Your role will involve identifying and escalating complex queries to the appropriate owner and adhering to agreed key performance indicators, key result areas, service level agreements, and customer service standards. To excel in this role, you should demonstrate a good understanding of core Learning and Development practices, processes, procedures, and policies. Strong written and verbal communication skills are essential, along with previous experience in a Workday Learning environment or a similar HR ERP system. Knowledge of a case management tool is an added advantage, and proficiency in MS Office Suite skills (Word, Excel, Outlook) is required. A bachelor's degree in Human Resources or Personnel Management and 1-2 years of experience in an HR or client services role are preferred qualifications. If you are highly organized, self-motivated, and able to work in a fast-paced environment with constant deadlines, this role is for you. Your customer service skills, proactive approach to achieving results, strong teamwork orientation, attention to detail, and ability to work towards tight deadlines will be crucial in this position. You should also be adaptable, drive change to derive efficiencies and productivity, and be result-oriented and proactive in achieving outcomes. If you are looking for a challenging role where you can contribute to a dynamic team and make a difference, apply today!,
