Analyst - Field Excellence Operations

As an Analytics Support Specialist at Novartis, your role involves providing analytics support to internal customers such as CPOs and regional marketing and sales teams on various low-medium complexity analytical reports. Your responsibilities include supporting and facilitating data-enabled decision-making by providing qualitative and quantitative analytics. Additionally, you will support FEO-BSI teams in building practices through initiatives like knowledge sharing, onboarding, training support, and assisting the team lead in business-related tasks. You will also contribute to building process documentation and knowledge repositories. Furthermore, you will be an integral part of a comprehensive design team responsible for designing promotional marketing materials. Key Responsibilities: - Create and deliver customer requirements as per agreed SLAs - Deliver services through a structured project management approach with appropriate documentation and communication - Ensure deliverables meet high standards of quality and accuracy - Ensure on-time project delivery within stipulated deadlines - Support in the creation and maintenance of standard operating procedures (SOPs) - Develop and maintain knowledge repositories capturing qualitative and quantitative reports - Participate in various knowledge-sharing sessions Key Performance Indicators: - Maintain good customer satisfaction scores - Ability to manage multiple stakeholders and projects effectively - Timely delivery of projects Qualifications Required: Work Experience: - Proficiency in operations management and execution - Experience in project management - Working knowledge within the pharmaceutical industry Skills: - Proficiency in Alteryx - Strong analytical thinking skills - Brand awareness - Business networking abilities - Curiosity and a passion for learning - Knowledge of digital marketing and marketing communications - Experience in process documentation - Excel proficiency - Familiarity with ETL tools Language: - Proficiency in English About Novartis: Novartis is dedicated to helping people with diseases and their families by bringing together a community of smart, passionate individuals like yourself. By collaborating, supporting, and inspiring each other, we aim to achieve breakthroughs that positively impact patients" lives. Are you ready to contribute to creating a brighter future together Learn more about Novartis and our values at https://www.novartis.com/about/strategy/people-and-culture Join the Novartis Network: If this role at Novartis is not the right fit for you, consider signing up for our talent community to stay connected and be informed about suitable career opportunities as soon as they become available: https://talentnetwork.novartis.com/network Benefits and Rewards: Explore our handbook to discover the various ways in which Novartis supports your personal and professional growth: https://www.novartis.com/careers/benefits-rewards,