Analyst

Customer Communication and Experience

This role is specific to the Managed Returns service where you will be supporting taxpayers with their complex inquiries. In this role, you should expect to dedicate a portion of your day fielding communication, both internal and external, regarding topics such as setup, maintenance and the successful use of the Managed Returns service. To succeed, you must be comfortable taking ownership of your customer s overall satisfaction and you must be empathetic to customer needs. Your understanding of the customer s needs will enable them to get the full benefit of Avalara s expertise and software enabling them to self-serve where possible. Compliance is complex, so your ability to set expectations and relay information clearly and in an easily understood manner is essential; this includes potential escalations where clear and timely communication is imperative.

Job Duties

• Communicate regularly and effectively with customers, jurisdictions, and other internal teams as part of research and resolution
• Preparation, review, and filing of multi-jurisdictional sales/use, business and occupation, and gross receipts tax returns for monthly, quarterly, semi-annual, and annual filings
• Detail and process-oriented jurisdictional returns set up on behalf of our customers
• Manage workload effectively in order to meet deadlines
• Work collaboratively with all staff members and management
• Support in identifying areas of improvement and efficiencies in all compliance processes to better serve our customers.
• Support in identifying and improving automation to serve our customers across a variety of market and tax verticals.
• Support in QA related to sales and use tax content and form changes
• Support in critical troubleshooting questions needed to reduce risk in the returns filing cycle
• Work collaboratively with all staff members and management
• Works on processes in support of the entire team which may including assisting with implementation, training and documentation as well as coordinates training of junior level employees

What Youll Need to be Successful

• I2) Tax Analyst: Typically requires a Bachelors degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
• Works during US business hours
• Strong analytical, research, and problem-solving skills
• Excellent written and verbal communication skills
• Self-starter with the ability to work independently yet still function as a team player
• Ability to prioritize and multitask to meet strict filing deadlines
• Ability to learn and adapt to different software applications and tools
• Ability to analyze, compare, evaluate, and reconcile data
• Must have advanced knowledge of Microsoft Office, including Excel (functions include power pivot, vlookup, hlookup, etc.)