Analyst - Accounts Receivable

As a Collections Specialist at our company, your role involves adhering to collection strategies and completing tasks such as on-account cash, escalations, credit reviews, and more within expected SLA. You will promptly resolve billing, cash apps, and Accounts Receivable issues while identifying opportunities for process improvement. Independently perform root cause analysis on customer issues and issue collection and lawsuit letters as necessary, following legal guidelines and utilizing persuasive language. You will assist in handling special projects assigned by management, showcasing problem-solving skills and attention to detail. Additionally, you will review aged invoices periodically to identify potential bad debts and prioritize customer touches to achieve Monthly/Quarterly Cash and Aging targets, ensuring compliance with company policies and regulations. Key Responsibilities: - Adhere to collection strategies and complete tasks within expected SLA - Resolve billing, cash apps, and Accounts Receivable issues - Independently perform root cause analysis on customer issues - Issue collection and lawsuit letters as necessary - Assist in handling special projects assigned by management - Review aged invoices to identify potential bad debts - Prioritize customer touches to achieve Cash and Aging targets - Ensure compliance with company policies and regulations Qualifications Required: - Bachelor's degree in Accounting, Finance, or related field preferred, or equivalent work experience - 3+ years of experience in collections within a global environment - Strong understanding of accounting principles, collections processes, and cash application - Proficiency in ERP systems (e.g., NetSuite, Salesforce, Oracle) and Microsoft Excel - Excellent communication, negotiation, and problem-solving skills - Ability to manage competing priorities and deliver results in a deadline-driven environment - High attention to detail with a commitment to accuracy and integrity In addition to the job responsibilities and qualifications, please note that this role will require you to work from the office two days a week and be flexible to work in shifts from 2 PM to 11 PM IST, with the schedule subject to change based on business requirements. You will be part of a collaborative team environment, adapting quickly to balance numerous responsibilities and thriving in a fast-paced, dynamic setting. Please note that this job description may not encompass all activities, duties, or responsibilities required for the role, as responsibilities and activities may change with or without notice.,