10 Collections Processes Jobs

As a Senior Accounts Receivable Associate at ICON plc in India, Chennai, you will play a crucial role in ensuring accurate financial transactions by collaborating with cross-functional teams to resolve billing issues and discrepancies. Your responsibilities will include overseeing accounts receivable aging reports, providing guidance on policies and procedures, and building positive relationships with clients and internal stakeholders to facilitate smooth financial operations. To qualify for this role, you should hold a Bachelor's degree in Accounting, Finance, or a related field, along with proven experience in accounts receivable or a similar financial role. Strong organizational skills, attention to detail, and the ability to manage multiple tasks while meeting deadlines are essential. Excellent communication skills are also required to interact effectively with clients and internal teams. Proficiency in accounting software and Microsoft Office, particularly Excel, is necessary for analyzing financial data and generating reports. At ICON, we prioritize building a diverse culture that rewards high performance and nurtures talent. In addition to a competitive salary, we offer a range of benefits focused on well-being and work-life balance opportunities for you and your family. These benefits include various annual leave entitlements, health insurance options, retirement planning offerings, a Global Employee Assistance Programme, life assurance, and flexible country-specific optional benefits like childcare vouchers, discounted gym memberships, and health assessments. If you are interested in this role but unsure if you meet all the requirements, we encourage you to apply as there is a good chance you might be the ideal candidate we are looking for at ICON. If you require any reasonable accommodation during the application process due to a medical condition or disability, please let us know. Explore more about the benefits offered by ICON on our careers site.,

Job Description Summary The Finance Director International Cash is responsible for developing and implementing strategic initiatives for the International Region, being focused on accelerating cash collections, reducing Days Sales Outstanding (DSO), and maximizing working capital efficiency. He/She is responsible of leading a team of cash leaders, analyzing customer credit profiles, and implementing best practices to streamline collections processes. The Finance Director International Cash collaborates with cross-functional teams to drive working capital improvement initiatives, such as inventory management and unbilled. This role requires strong leadership, analytical skills, and a deep understanding of financial principles. The Finance Director International Cash plays a crucial role in driving financial performance by ensuring efficient cash management, minimizing bad debt exposure, and optimizing working capital utilization for the region. The role can be based anywhere in the international region (preferably India or Hungary, but open to all other countries between the UK and India having a GE HealthCare presence) with a high workplace flexibility! Job Description Your Responsibilities Managing the region cash collection resources effectively, ensuring optimal working capital. Responsible for overseeing all aspects of cash collection processes & outcome in the region. This includes developing and implementing cash collection policies and procedures Develop and execute strategic initiatives to optimize collections processes and reduce Days Sales Outstanding (DSO) across all customer segments Drive forecasting accuracy improvement, and ensure zones are accountable for delivering on targets & forecasts, with clear visibility on variances Lead a team of 3-4 cash leaders, providing guidance to the zone cash teams (in total 30-35), training, and performance management to ensure targets are met or exceeded Centralize reporting, forecasting & analysis to ensure reviews with zones focused on operational performance and actions Drive improved billing quality & predictability to minimize collection delays Lead cash standardization & simplification initiatives across all international zones, including delivery model, organization & outsourcing strategy & management Analyze customer payment behavior, aging reports, and credit profiles to prioritize collection efforts and minimize bad debt exposure Implement best practices and leverage technology solutions to streamline collections workflows and improve efficiency & predictability Oversee working capital management initiatives, including accounts receivable, unbilled, and inventory, to improve cash flow and liquidity Partner with cross-functional teams to implement working capital improvement projects, driving process efficiencies and maximizing cash flow Develop and implement credit risk strategies to minimize bad debt losses while supporting sales growth objectives Prepare and present to the high leadership financial reports related to collections, and working capital to identify trends, variances, and improvement opportunities Provide regular updates and insights to senior management on key performance indicators (KPIs) related to collections & billing effectiveness, and working capital efficiency Collaborate with Finance and Accounting teams to ensure accurate and timely reporting metrics and performance Drive continuous improvement initiatives to enhance processes, streamline workflows, and improve overall efficiency Lead change management efforts to ensure successful adoption of new processes and technologies within the cash function Cultivate strong relationships with internal stakeholders, including zone cash leaders & CFOs, Sales, Service, and Operations teams, to facilitate timely resolution of customer disputes and billing inquiries Your Experience And Qualifications Bachelors degree in accounting, business administration with relevant accounting background Strong previous experience in a regional leadership role in finance cash management, controllership, Financial planning & analysis Big picture thinking/creative problem solving ability to identify roadblocks, connect the dots to find solutions Excellent communication skills: experience working across different levels (incl C-suite); able to synthesize complexity and communicate concisely verbally and on power point Effective people management skills and an ability to influence in a matrix organization Highly organized, self-starter with a sense of urgency in a fast paced environment to balance multiple priorities and possess high accountability to deadlines and results Strong analytic skills & precision with numbers: able to clearly link financial results to operational performance drivers, generate alternatives and drive positive change Integrity: Accepting and adhering to high moral, ethical, and personal values in decisions, communications, actions, and when dealing with others Solid excel skills: experience with financial modelling Preferred Qualifications Graduate of GE&aposs Financial Management Program (FMP) Operation Financial Leadership Program (OFLP) or Corporate Audit Staff (CAS); or graduate of other financial leadership programs Financial acumen Preferably experience in the large industrial multi-national companies Matured Leadership : strong influencing skills across business functions; Confidence to approach all levels of management and staff and facilitate necessary dialogue Adaptable/Flexible: ability to deal with high level of work stress due to deadlines and open to change in response to unexpected/ambiguous situations High understanding of the GE HealthCare financial and commercial processes Employees from all countries within international region are welcome to apply APPLICATIONS ARE WELCOME IN ALL COUNTIRES WITHIN THE INTERNATIONAL REGION About Us GE HealthCare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50,000 employees globally. We enable clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by our Edison intelligence platform. We operate at the center of an ecosystem working toward precision health - digitizing healthcare, helping drive productivity and improving outcomes for patients, providers, health systems and researchers around the world. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything youd expect from an organization with global strength and scale, and youll be surrounded by career opportunities in a culture that fosters care, collaboration and support. GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare - Creating a world where healthcare has no limits Additional Information Relocation Assistance Provided: No Show more Show less

You will be responsible for performing regular reconciliation of accounts receivable to ensure accurate documentation of transactions. Additionally, you will prepare and maintain reports on collections status, aged receivables, and outstanding balances for senior management. It is essential to adhere to company policies, legal requirements, and industry best practices in carrying out collections. Collaboration with team members to streamline the collections process and enhance efficiency will also be a part of your role. To qualify for this position, you must hold a Bachelor's degree in Finance, Accounting, or a related field. A minimum of 3-5 years of experience in collections, credit management, or accounts receivable, preferably in a manufacturing or B2B environment, is required. Proficiency in using ERP systems and Microsoft Office Suite, along with a solid understanding of accounting principles, collections processes, and financial documentation, is essential. Excellent verbal and written communication skills are necessary for effective interactions with customers and internal teams. You should possess strong analytical and problem-solving abilities to manage customer issues and disputes efficiently. Attention to detail is crucial for maintaining accuracy in managing accounts and collections data. The capability to prioritize and handle multiple tasks in a fast-paced environment is important. Being a team player with strong interpersonal skills to collaborate within the finance team and across departments is highly valued. Preferred qualifications include previous experience in the manufacturing or engineering sector, knowledge of collection software or tools, and familiarity with legal aspects of collections.,

The Head of Collections Analytics and Insights is responsible at a global level for analysis and insight with relation to collection performance and strategy and provides actionable insights to improve debt recovery and minimize losses. You will report into the Global Head of Collections. This role requires strong leadership, analytical skills, and the ability to translate data into practical solutions for optimizing collections processes and customer treatment strategies. You will be responsible for establishing performance metrics and monitoring systems for the team and individual performance. You will define and establish innovative collection KPIs and dashboards to drive efficiency and effectiveness usage including new digital collection methods and channels. Your role will involve driving the standardisation of Collection report suite including innovative techniques and format to provide insightful management decisions. You will leverage new and innovative management information systems for delivery to management and stakeholders. As the Head of Collections Analytics and Insights, you will serve as the single point of contact for the Global Collection Head and Cluster Heads to receive insights and analysis. You will explore Analytics as a tool to produce high-quality management information (relevant and accurate) for the use of the function. Your responsibilities will also include standardising and automating processes to ensure efficiency, supporting and educating business stakeholders to understand collection key performance indicators, and creating capabilities to do predictive analysis to leverage data and through new technologies. You will lead process mapping, documentation, and standardization to support seamless migration. Your role will involve identifying process gaps or localization requirements to ensure smooth vendor adoption, coordinating readiness activities, parallel runs, and cutovers to minimize disruption, and supporting the development of robust knowledge transfer plans and training materials. In terms of people and talent management, you will foster strong collaboration across global, regional, and country teams to align objectives and manage change. You will coach, train, and support stakeholders to self-serve in an effort to understand collection efficiency and effectiveness and the relevant levers to pull in order to improve. Your role will also entail identifying and mitigating operational, reputational, and customer risks related to collection performance and reporting. You will ensure all management information meets regulatory requirements, and internal controls, and partner with Operational Risk, Compliance, and Audit to proactively address regulatory and risk concerns. You will be responsible for developing and maintaining migration project governance frameworks, ensuring clear accountability and decision rights, establishing robust reporting and escalation channels for senior management and steering committees, and monitoring migration progress against scope, timeline, budget, and risk mitigation plans. You will ensure all regulatory and internal approvals are secured before transition execution. As the Head of Collections Analytics and Insights, you will display exemplary conduct and live by the Groups Values and Code of Conduct. You will take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines, and the Group Code of Conduct. You will effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct, and compliance matters. Key stakeholders for this role include the Global Head of Collections & Recovery, Country and Cluster Heads of Collections, Credit Risk Management team, Product Team, and Risk Operations. In addition to the above responsibilities, you will embed Here for good and Standard Chartered's brand and values in India, Malaysia, and WRB Collections & Recovery, and perform other responsibilities assigned under Group, Country, Business, or Functional policies and procedures. Qualifications: - Education: Bachelors or Masters degree in Business Administration, Operations Management, Risk Management, or related field. - Training: Certifications in AI/ML, Data engineering are a plus. - Languages: English Skills and Experience: - Understanding of business operations and the financial impact of collections performance. - Expertise in data analysis, statistical modeling, and data visualization. - Ability to effectively communicate complex data insights to both technical and non-technical audiences. - Ability to identify and solve complex problems related to collections performance. - Knowledge of collections processes and regulations: Familiarity with collections best practices and relevant regulations. - Ability to manage multiple workstreams and priorities in a complex environment. - Excellent influencing and stakeholder management skills. About Standard Chartered: Standard Chartered is an international bank that is nimble enough to act and big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviors. When you work with us, you'll see how we value difference and advocate inclusion. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits. A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning. Being part of an inclusive and values-driven organization, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies - everyone feels respected and can realize their full potential.,

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees" well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Key Responsibilities: - Develop and manage overtime (OT) plans by analyzing service level requirements and employee schedules. - Generate and review daily attendance reports to track employee presence, absences, and punctuality. - Create and maintain an organizational map of headcount, including team members, team leaders, and managers. - Engage with clients to understand their needs, provide updates, and address any concerns. - Continuously monitor operations and call flow in real-time to ensure efficient service delivery. Use monitoring tools to track performance metrics and address any operational bottlenecks promptly. - Develop and present Key Performance Indicator (KPI) reports to measure and evaluate performance against predefined metrics. - Handle administrative tasks related to vendor management, including negotiating contracts, managing vendor relationships, and ensuring that vendor performance meets agreed-upon standards. - Analyze historical data to identify trends and patterns in call arrival patterns. - Develop and apply shrinkage models to account for various factors affecting workforce availability. - Calculate Full-Time Equivalents (FTEs) to assess staffing needs and ensure optimal workforce levels. - Proficient in using Erlang C to calculate the required number of agents to handle a given call volume and service level. - Manage day-to-day data entry, accounting works in Tally, and resolving accounting discrepancies and irregularities. - Set up controls and procedures for debtor's invoices and realization of receivables, co-ordinate with Auditors, correspond with Customers and Suppliers, and handle Fund Management. - Perform credit & collection functions through direct client communication channels, develop reports for top management summarizing sale collection and projected sale position. - Oversee and streamline billing and collections processes, coordinate with clients regarding bills, lead internal departments, prepare MIS reports, and update data through web. - Reconcile and meet with vendors to resolve pending issues. DEI Statement: In TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.,

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Summary The Head of Collections Analytics and Insights is responsible at a global level for analysis and insight with relation to collection performance and strategy and provides actionable insights to improve debt recovery and minimize losses. The role reports into the Global Head of Collections. This role requires strong leadership, analytical skills, and the ability to translate data into practical solutions for optimizing collections processes and customer treatment strategies Key Responsibilities Strategy Establish performance metrics and monitoring systems for the team and individual performance. Define and establish innovative collection KPIs and dashboards to drive efficiency & effectiveness usage including new digital collection methods & channels. Drive the standardisation of Collection report suite including innovative techniques and format to provide insightful management decisions. Leverage new and innovative management information systems for delivery to management & stakeholders Business Serve as the single point of contact for the Global Collection Head & Cluster Heads to receive insights and analysis. Explore Analytics as a tool to produce high quality MI (relevant and accurate) for the use of the function Standardise and automate the process to ensure efficiency. Support & educate business stakeholders to understand collection key performance indicators. Create capabilities to do predictive analysis to leverage data and through new technologies Processes Lead process mapping, documentation, and standardization to support seamless migration. Identify process gaps or localization requirements to ensure smooth vendor adoption. Coordinate readiness activities, parallel runs, and cutovers to minimize disruption. Support development of robust knowledge transfer plans and training materials. People & Talent Foster strong collaboration across global, regional, and country teams to align objectives and manage change. Coach, Train & support stakeholders to self-serve in an effort to understand collection efficiency & effectiveness and the relevant levers to pull in order to improve. Risk Management Identify and mitigate operational, reputational, and customer risks related to collection performance and reporting. Ensure all management information meets regulatory requirements, and internal controls. Partner with Operational Risk, Compliance, and Audit to proactively address regulatory and risk concerns. Governance Develop and maintain migration project governance frameworks, ensuring clear accountability and decision rights. Establish robust reporting and escalation channels for senior management and steering committees. Monitor migration progress against scope, timeline, budget, and risk mitigation plans. Ensure all regulatory and internal approvals are secured before transition execution Regulatory & Business Conduct Display exemplary conduct and live by the Group&aposs Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Global Head of Collections & Recovery Country and Cluster Heads of Collections Credit Risk Management team Product Team Risk Operations Other Responsibilities Embed Here for good and Group&aposs brand and values in India/Malaysia & WRB Collections & Recovery. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures. Qualifications Education - Bachelor&aposs or Master&aposs degree in Business Administration,Operations Management, Risk Management, or related field. Training - Certifications inAI/ML, Data engineering are a plus Languages - English Skills And Experience Understanding of business operations and the financial impact of collections performance. Expertise in data analysis, statistical modelling, and data visualization. Ability to effectively communicate complex data insights to both technical and non-technical audiences. Ability to identify and solve complex problems related to collections performance. Knowledge of collections processes and regulations: Familiarity with collections best practices and relevant regulations. Ability to manage multiple workstreams and priorities in a complex environment. Excellent influencing and stakeholder management skills. About Standard Chartered We&aposre an international bank, nimble enough to act, big enough for impact. For more than 170 years, we&aposve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you&aposre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can&apost wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you&aposll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Show more Show less

About CleanHarbors Clean Harbors Inc. (www.cleanharbors.com) is a NYSE listed US based $6 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim , who today remains the companys Chairman. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. Clean Harbors employs a dedicated workforce of 18,000 employees and has over 450 service locations across the U.S., Canada and Mexico. Beyond addressing the environmental needs of its more than 300,000 customers, the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico, the anthrax attacks in New York, the 2015 avian flu outbreak that devastated the poultry industry, Hurricanes Katrina, Rita and Sandy, and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers, along with other major chemical releases into the environment. Clean Harbors India has been strategically established as the Global Capability Center (GCC) to serve our parent company. We take pride in serving some of the most tech savvy business stakeholders at Clean Harbors. The GCC employees form part of our globally integrated teams that provide cutting-edge IT solutions and production support across platforms. Our shared services teams work seamlessly with their global counterparts in providing critical 24x7 support in various functions including Finance, HR, Procurement, IT and Operations. Our aggressive growth plans open significant career advancement opportunities for our employees. Overview As a Collections Manager, you will be instrumental in managing and optimizing the collections process for our organization. This role requires a professional with deep domain knowledge, team leadership capabilities, and a proactive approach toward process optimization and stakeholder alignment. The candidate will play a critical role in driving cash flow improvement, reducing DSO , and minimizing bad debt while ensuring a culture of accountability, transparency, and customer-centricity within the team. Your primary responsibility will be to lead a group of Team Leads to effectively manage our outstanding accounts receivable. You will collaborate with various stakeholders, including Sales, Operations, Finance, and Legal teams, to ensure that the collections function aligns with the company&aposs financial goals and objectives. You will be called on to demonstrate your leadership skills, contribute to our financial success, and ensure the stability of our accounts receivable. Responsibilities Oversee and manage a group of Team Leads, providing leadership, guidance, and support to ensure efficiency and effectiveness in the collections process. Drive and execute effective collections strategies to achieve cash collection targets, reduce DSO, and minimize aged receivables. Monitor collection activities, track performance metrics, and generate reports for management, providing insights and recommendations for improvement. Collaborate with Operations, Sales, and Customer Service teams to identify and resolve disputes, billing discrepancies, and payment delays, ensuring timely resolution and maintaining positive customer relationships. Lead interactions with key customers, especially on escalated or high-value accounts, with clear action planning and resolution pathways. Generate and present weekly/monthly dashboards on collection performance, risks, and opportunities to leadership. Provide insights and forecasts to support working capital and cash flow planning. Stay updated on industry best practices, regulations, and changes in credit reporting and collections laws to ensure compliance and make necessary adjustments to the collections process. Coach Team Leads to lead their teams in pursuit of continuous improvement, and to develop existing talent. Represent team for Business Governance meetings with on-site. Deep understanding of the business to be able to address issues being raised by On-site partners. Play the role of POC at GCC Ensure key collection strategies are being implemented and adhered to by the team. Should proactively work with leads and AMs and collate feedback on strategies and report to management. Identify automation and process improvement opportunities across collections workflows. Ensure adherence to audit, compliance, and internal control standards. Qualifications Bachelors degree in finance, accounting, business administration, or a related field. Proven experience as a Collections Manager or in a similar leadership role within a large organization, preferably in a multinational environment. 12+ years of total experience with at least 5 years in leading collections teams in a shared services or multinational environment. Hands-on experience in managing large portfolios / teams In-depth understanding of end-to-end collections processes, credit risk assessment, dispute management, and customer account reconciliation. Familiarity with O2C cycle and its integration with upstream/downstream finance processes (invoicing, cash apps, billing, customer master data). Excellent analytical skills with the ability to interpret data, identify patterns, and develop actionable insights. Exceptional communication and negotiation skills to interact with internal stakeholders and key customers. Demonstrated success in building and leading high-performing, customer-focused teams. Ability to coach, mentor, and retain talent, with a focus on performance metrics and engagement. Proficiency in using collection tools, software, and financial systems. Strong interpersonal and negotiation skills to deal with customers, sales teams, and senior finance leaders. Conflict resolution and stakeholder management skills in a cross-functional setup. Problem-solving skills and the ability to handle challenging situations. Data-driven approach to collections strategy and decision-making. Experience in root cause analysis, aging trend analysis, and defining collection effectiveness KPIs. Preferred Attributes Resilient leader with a strong bias for execution Ability to thrive in a fast-paced and matrixed environment Agile mindset to adapt strategies to business realities Strong customer orientation with commercial acumen Proven ability to drive continuous improvement initiatives Shift Timings: 5PM to 2AM or 6PM to 3AM IST should be willing to work from office (mandatory) with global working windows. Show more Show less

Who are we Debt collection is one of the most unglamorous and misunderstood industries, which is also seen as unethical, outdated, and unreliable. Want to understand what that means Tell your folks that youre joining a collections company and watch their reaction. Thats the perception we aim to change! At DPDzero, were a young team of super-enthusiastic, tech-obsessed builders on a mission to redefine the industry and make ethical, AI-driven debt collections the standard going forward. Were not just tweaking the industry, were taking it from human-led to AI-first. About DPDzero DPDzero is an AI-powered, full-stack collections platform transforming how banks and NBFCs manage loan delinquencies. Started in 2023, weve grown 20X in just 24 monthspartnering with some of Indias largest lenders including RBL Bank, IndusInd Bank, Unity Small Finance Bank, Moneyview, Tata Capital, and more. Were not building a toolwere fixing one of the biggest and most ignored problems in banking: debt collections. With our AI agents, data science algorithms, and zero-ops platform, were rewriting how collections are donefaster, cheaper, and 10X more ethical than whats existing today. We dont want to change the collections industry. We want to own it. Ready to build the workplace of the future Director Tele Collections will own the performance, efficiency, and scale of DPDzeros telecalling operations across multiple centres nationwide. You will be responsible for managing large-scale calling teams, driving centre-level gross profit delivery, and building an execution engine that consistently hits portfolio collection targets for lender partners. This is a high-impact leadership role requiring a strong balance of operational discipline, people leadership, cost control, and tech adoption. What Youll Do 1. Performance & Revenue Delivery Own monthly and quarterly telecalling collection targets across all centres. Ensure performance delivery meets or exceeds collection efficiency commitments. Collaborate with strategy team to translate portfolio allocation into actionable calling plans. Monitor and drive daily performance KPIs: right-party contact rate, conversion %, resolution rate, and cost per collection. 2. Centre Operations & Management Oversee Centre Managers across all telecalling hubs (Bangalore, Mumbai, Delhi, and future locations). Standardise operational playbooks for daily routines, escalation processes, performance reviews, and reporting. Drive agent productivity and retention, ensuring optimal agent-to-portfolio ratios and reducing attrition. Ensure all centres operate within approved budgets while hitting target efficiency levels. 3. People Leadership & Development Lead, mentor, and motivate Centre Managers and Calling Managers to create a high-performance culture. Partner with HR to ensure proactive hiring pipelines for agents, team leaders, and support roles. Implement structured training and upskilling programs to improve agent negotiation skills, compliance adherence, and technology adoption. 4. Cost Control & Efficiency Own telecalling cost budgets and ensure optimal cost per call and cost per collection across centres. Identify and implement process automation, AI-assisted calling tools, and data-driven agent allocation to reduce operational costs. Continuously review centre capacity and redeploy resources to high-priority portfolios. 5. Technology & Process Innovation Partner with Product and Tech teams to ensure CRM, dialer, AI agents, and analytics tools are fully leveraged. Implement data-driven decision-making across all telecalling operations, ensuring real-time monitoring and rapid course corrections. Drive adoption of AI-powered voice agents where appropriate to improve reach and reduce manual call load.| 6. Compliance & Quality Ensure strict adherence to RBI guidelines, client-specific protocols, and ethical collection practices. Partner with the Quality Assurance team to ensure call quality, borrower experience, and compliance targets are consistently met. Key Skills & Experience 1012 years of experience in large-scale telecalling/collections operations, preferably in BFSI, fintech, or BPO environments. Proven track record of managing 1000+ agent operations across multiple centres. Strong P&L ownership mindset with experience managing large budgets. Deep understanding of collections processes, contact centre metrics, and compliance frameworks. Strong leadership, stakeholder management, and cross-functional collaboration skills. Comfort with technology, CRM/dialer platforms, and AI-driven calling solutions. Why join DPDzero Youll get a front-row seat to experience 10X growth. Youll work directly with the founderno bureaucracy, just mad execution. Youll own fintechs biggest untapped conversations. Youll get rest of the obvious other startup benefits. If this feels like the challenge youve been waiting for, lets build something legendary together. Show more Show less

Preparing monthly Budget / providing monthly site expenses. Preparing the schedule & monitoring. Follow up with consultant’s i.e. Architect / RCC / MEP consultant for drawings. Co-ordinate with site team for Finishing Material. Personnel development Required Candidate profile Staffing discussions and planning / interviews, Team Building. Field Operators problem escalation and customer service. Assist with the implementation of a new billing system.

Role Summary: In the Premium Representative role, you will be responsible for providing world class customer service to our clients. You will interact regularly with internal and external customers and partners (brokers, third party vendors) as it relates to client invoicing, account reconciliation and collections. This role requires analyzing client data to reconcile and resolve discrepancies. Responsibilities/Core functions: Manage assigned portfolio of complex client accounts Perform tasks related to collections processes and procedures Perform tasks related to review of client AR for preparation of necessary adjustments/disbursements to submit to processing team Research/respond to billing or payment inquiries within established turnaround times. Escalate issues as needed. Work with third party administrators, brokers and/or clients directly to reconcile accounts receivable Facilitate conference calls or meetings with internal and external parties Extensive research related to member eligibility and rate variances Prepare necessary adjustments to resolve member level discrepancies identified in reconciliation process Build effective relationships with internal and external partners Handle special billing or report requests Analyze client data utilizing various reports and resources Prepare and distribute Schedule A & C tax forms Coordinate various activities to ensure compliance with tax regulations Competencies: Action Oriented Customer Focus Cross-Cultural Sensitivity Client/Peer Relationships Drive for Results Learning on the Fly Organizing Perseverance Priority Setting Problem Solving Time Management Qualifications/Requirements: Previous work experience in a fast-paced business environment Accounts Receivable experience a plus High School degree required; bachelors degree preferred High level of initiative and leadership skills Ability to handle complex, difficult or escalated issues highly preferred Excellent organizational aptitude and high attention to detail Demonstrates responsiveness and a sense of urgency when dealing with internal and external clients highly preferred Team player with effective verbal and written communication skills highly preferred Strong analytical and problem-solving skills highly preferred Ability to multitask and prioritize workload Microsoft Office with intermediate Excel and Access knowledge (V-Look up proficiency, pivot tables and formulas) highly preferred