AM/DM - Pre-Sales

Key Responsibilities

• Convert cold leads into Walk-ins and Walk-ins into confirmed property bookings.
• Oversee end-to-end presales process: lead qualification, site visit scheduling, follow-ups, and booking support.
  

• Generate, analyze, and share reports on lead performance, conversion ratios, call metrics, and ROI.
• Provide actionable insights to optimize lead quality, team efficiency, and overall conversion.
• Maintain real-time dashboards for proactive decision-making.
  

• Hands-on experience with Salesforce CRM for lead tracking, workflow automation, and reporting.
• Expertise in outbound dialer management including campaign setup, pacing, and agent allocation.Strong understanding of call center metrics connect rates, call volumes, agent productivity, and compliance.
  

• Lead, mentor, and motivate a team of up to 20 presales agents to consistently achieve KPIs.
• Conduct call audits, pitch evaluation, and coaching based on performance and customer feedback.
  

• Collaborate with marketing for aligned lead generation strategies.
• Coordinate with onsite sales teams for smooth handovers and joint achievement of booking targets.
  

Qualifications & Skills

• 58 years experience in real estate presales or inside sales, with minimum 2 years in a managerial role.
• Strong Salesforce CRM and outbound dialer expertise.
• Excellent understanding of call center metrics, reporting, and business analytics.
• Proven leadership, negotiation, and team-building skills.
• Fluent in English; Kannada, Tamil, or Telugu preferred.
• Willingness to work on weekends in a fast-paced, target-driven environment.
• Qualification as per organizational policy.