Amazon Connect Developer

Prodapt Solutions

7 - 12 years

22 - 37 Lacs

chennai

Posted:20 hours ago| Platform:

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Skills Required

amazon cloudwatch aws lambda lambda expressions aws dynamic routing switching eigrp css c++ bot bgp jquery sql routing java json html mysql data structures api lex c# python ivr javascript ospf gdpr node.js as servicenow troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Overview

Design, develop, and optimize Amazon Connect contact flows to deliver a personalized and dynamic IVR experience.

Responsibilities

Design and develop main and sub-contact flows in Amazon Connect.
Configure call routing logic, contact attributes, queues, and hours of operation.
Implement dynamic IVR menus and integrate AWS Lambda for ServiceNow API calls.
Incorporate GDPR-compliant call recording and tagging.
Troubleshoot and optimize call flow performance.
Collaborate with Lex developers for LEX Bot NLP integration.
Requirements

Strong hands-on experience with

Amazon Connect

and AWS Contact Flow Builder.
Proficiency in dynamic routing, DTMF menus, and hours-of-operation logic.
Advanced AWS Lambda and JSON-based API integration knowledge.
Good Knowledge of Python or Node.js for Lambda function development.
Familiarity with

ServiceNow

integrations preferred.
Knowledge of

GDPR call recording compliance

a plus.
Knowledge of AWS services such as S3 and CloudWatch.

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Prodapt Solutions

Software Development

Chennai Tamilnadu

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Amazon Connect Developer