Job
Description
As an experienced RAN Engineer with hands-on Ericsson experience across 2G/3G/4G/5G, your role within the Managed Services Operations team will require you to have an end-to-end understanding of mobile network architecture. Your strong operational discipline will be essential to monitor, triage, escalate, and resolve network issues while also supporting customer governance and reporting activities. Key Responsibilities: - Monitor network alarms and jeopardy alerts, ensuring resolution within defined SLAs. - Perform initial ticket triage for fault requests, providing accurate analysis and ensuring correct L2 escalation when necessary. - Document all ticket activity with clear, actionable notes including access requests, approvals, confirmation timestamps, and references. - Lead and coordinate emergency bridges, customer calls, and governance sessions; escalate to management as needed. - Prepare and present network performance reports, slides, and executive summaries for customer governance meetings. - Conduct incident and problem management activities, coordinate with vendors, and support SLA evaluation and complaint resolution. - Mentor and guide junior engineers, contributing to a proactive, teamwork-oriented operational culture. Required Skills & Experience: - 5-10 years of experience in RAN operations with strong Ericsson configuration and troubleshooting skills (Huawei exposure is beneficial). - Solid knowledge of RAN KPIs for 2G/3G/4G/5G and the ability to analyze and act on KPI deviations. - Deep understanding of GSM, WCDMA, LTE, and 5G NR concepts including traffic, handovers, signaling, call flows, and channel behavior. - Experience in diagnosing cell-site related issues and familiarity with Linux/Unix systems for log analysis and tooling. - Proven experience in handling customer-facing calls, emergency bridges, and preparing technical reports/presentations. - Excellent written and verbal communication skills with the ability to write clear ticket notes and create customer-ready slides. Qualifications: - Degree in Electrical Engineering, Telecommunications Engineering, or equivalent. As an experienced RAN Engineer with hands-on Ericsson experience across 2G/3G/4G/5G, your role within the Managed Services Operations team will require you to have an end-to-end understanding of mobile network architecture. Your strong operational discipline will be essential to monitor, triage, escalate, and resolve network issues while also supporting customer governance and reporting activities. Key Responsibilities: - Monitor network alarms and jeopardy alerts, ensuring resolution within defined SLAs. - Perform initial ticket triage for fault requests, providing accurate analysis and ensuring correct L2 escalation when necessary. - Document all ticket activity with clear, actionable notes including access requests, approvals, confirmation timestamps, and references. - Lead and coordinate emergency bridges, customer calls, and governance sessions; escalate to management as needed. - Prepare and present network performance reports, slides, and executive summaries for customer governance meetings. - Conduct incident and problem management activities, coordinate with vendors, and support SLA evaluation and complaint resolution. - Mentor and guide junior engineers, contributing to a proactive, teamwork-oriented operational culture. Required Skills & Experience: - 5-10 years of experience in RAN operations with strong Ericsson configuration and troubleshooting skills (Huawei exposure is beneficial). - Solid knowledge of RAN KPIs for 2G/3G/4G/5G and the ability to analyze and act on KPI deviations. - Deep understanding of GSM, WCDMA, LTE, and 5G NR concepts including traffic, handovers, signaling, call flows, and channel behavior. - Experience in diagnosing cell-site related issues and familiarity with Linux/Unix systems for log analysis and tooling. - Proven experience in handling customer-facing calls, emergency bridges, and preparing technical reports/presentations. - Excellent written and verbal communication skills with the ability to write clear ticket notes and create customer-ready slides. Qualifications: - Degree in Electrical Engineering, Telecommunications Engineering, or equivalent.
