6 Operational Discipline Jobs

The Manager role in the CREW business unit based in Bangalore, reporting to the Senior Manager CX & Operations, is responsible for ensuring seamless operations and delivering premium customer experiences for the AI-powered Personal Concierge service. This position involves leading and coordinating frontline teams to efficiently fulfill mission requests, manage live service quality, address escalations, and ensure operational continuity overnight. Key Responsibilities: - Service Delivery: Supervise the end-to-end execution of customer missions raised via the app during the night shift, ensuring prompt assignment, resolution, and fulfillment. - Live Operations Management: Actively monitor service dashboards, track ticket status, and intervene for mission escalations, quality issues, or urgent client needs. - Team Supervision: Lead and support Team Leads and Captains, conduct handover meetings with the day shift, manage staffing, and rotation to ensure continuous coverage. - Process Adherence: Maintain and enforce SOPs for fulfillment and issue handling to keep operations consistent and compliant overnight. - Quality & Experience: Drive high-touch customer engagement and personalized service for premium clients, uphold CSAT standards, and ensure efficient turnaround times. - Incident Management: Respond rapidly to operational issues, emergencies, or technology outages, coordinating with cross-functional teams as required. - Reporting: Maintain nightly logs for mission metrics, ticket volumes, escalations, and agent efficiency, providing insightful updates to leadership. Key Requirements: - 5-8 years of experience in customer experience, service operations, or hospitality management, preferably in a premium or technology-enabled environment. - Demonstrated ability to lead frontline teams of 15 members or more in fast-paced shift-based roles. - Excellent problem-solving, crisis management, and decision-making skills during off-peak/overnight hours. - Strong operational discipline, data-driven mindset, and attention to service detail. - Familiarity with tech-enabled service platforms and basic automation tools. - Willingness to work night shifts, weekends, and holidays as per business rotation. - Professional communication and stakeholder management skills. Success in this Role: Success in this role will be achieved by delivering uninterrupted overnight service, resolving issues quickly, maintaining team productivity, and ensuring high customer satisfaction and operational efficiency in collaboration with cross-functional teams and the Senior Manager CX & Ops.,

Position Title: Head (Studio Ridgeline) Location: Delhi - Travel to Shimla @ Auramah Valley Reporting to: Chairman / Director Compensation: Competitive, based on experience Role Summary: We are seeking a dynamic, entrepreneurial, and design-savvy professional to lead and grow our interior design business Studio Ridgeline. The Business Head will be responsible for overseeing the entire value chain from client onboarding to project delivery ensuring that timelines, creativity, budgets, and quality standards are met. This is a leadership role demanding both strategic thinking and operational rigour. Key Responsibilities: Area Responsibilities Business Leadership - Own and drive the P&L of the business - Set and achieve quarterly and annual revenue/profit targets - Build the roadmap for growth across regions and client types Client Experience - Ensure superior and timely communication with clients - Lead client onboarding and feedback mechanisms - Build a brand known for trust, creativity, and delivery excellence Design Oversight - Guide and mentor the creative team - Ensure each project has a unique and thoughtful design concept - Stay up to date with global trends and material innovations Operations & Execution - Ensure seamless project execution from concept to handover - Build systems for tracking materials, vendors, and timelines - Drive process excellence across design, procurement and site teams Team Leadership - Hire, retain and inspire a multidisciplinary team - Establish KRAs and review mechanisms for each department - Create a positive, driven, and accountable work culture Vendor & Partner Management - Build reliable supplier and contractor networks - Establish material libraries, sample rooms, and showroom tie-ups Marketing & Brand - Promote the brand via social media, events, and collaborations - Build strong relationships with architects, realtors, and developers Ideal Candidate Profile: Criteria Details Education Degree/Diploma in Architecture, Interior Design, or Business (MBA preferred) Experience 10+ years in interior design or real estate-linked business At least 5 years in a leadership/management role Skills Excellent leadership and team management Strong design sensibility Financial acumen Operational discipline Superior client communication Mindset Entrepreneurial, structured, energetic, solution-oriented Location Willingness Open to being based in Shimla or travel frequently. Show more Show less

You will play a crucial role as a Project Manager in leading the development, launch, and live operations of a GTA RP (Roleplay) Server in the Philippines. Your responsibilities will encompass coordinating all stakeholders, managing performance, and being the public-facing representative to the player community. This unique position demands a blend of community leadership, technical expertise, and operational rigor, making you the central figure in ensuring the server's success. This is not a conventional 9-to-5 job; instead, it is a dynamic service role within a fast-paced gaming environment. Your presence will be required during peak hours, including evenings and weekends, engaging directly with players in-game. The ideal candidate should possess experience in managing custom multiplayer servers, particularly in GTA, along with a strong background in overseeing online communities and a genuine passion for immersive gaming experiences. You will have the opportunity to immerse yourself in the gaming world completely, as you will not only manage the server but also embody roles such as the city mayor, event planner, community voice, and a crucial part of the game's lore. By excelling in this position, you can establish yourself as a prominent figure in the Filipino GTA RP community, shaping the daily gaming experiences of many. Additionally, you can enjoy the freedom of remote work, with the flexibility to work from anywhere and a profit share from server earnings as a reward for your dedication. Your role will involve leading all facets of the server project, from initial setup to daily operations, collaborating with developers and content creators for feature launches, hosting in-game events to maintain community engagement, and managing server restarts during peak hours. You will act as the primary contact for the player community, ensuring feedback collection, issue resolution, and expectation setting, while also recruiting and overseeing an operations and gameplay support team. Furthermore, you will contribute to the monetization strategy, coordinate with various teams to enhance player base, monitor server performance, and develop SOPs for consistent operations. To excel in this role, you should have at least 3 years of experience in managing online gaming communities or custom servers, preferably in GTA RP, with a solid understanding of multiplayer game mechanics, modding/custom servers, and RP culture. Strong leadership, communication, conflict resolution skills, and experience with monetization systems are crucial, along with familiarity with Discord and community tools. Cultural fluency and a robust network within the local gaming scene in the Philippines are essential, with a bonus for experience in team recruitment via Discord and niche online communities. You will receive a competitive base salary, profit share from server earnings, and the flexibility of fully remote work with daytime shifts between peak hours, offering you a rewarding opportunity to grow and thrive in the gaming industry.,

About the Role If you have a flair for sales leadership , love achieving ambitious targets , thrive on managing large teams , and enjoy navigating the blend of on-ground chaos with the precision of data , this role is for you. This vertical was envisioned to tap the unlimited potential of Indias retail market and has already grown 6X in the last 12 months . Now, the mission is to take this from a ?12 Cr to ?50 Cr ARR in the next growth phase. As the Head of Field Sales , you will lead a large and diverse sales organisation , develop strategies that unlock market potential, and ensure flawless execution on the ground. You will be both a strategic thinker and a hands-on leader , building scale while maintaining operational discipline. What you will be doing Develop and execute a comprehensive field sales strategy to achieve and exceed revenue goals Build, lead, and inspire a high-performance field sales team of 200+ people , fostering a culture of accountability and excellence Drive on-ground execution through robust daily, weekly, and monthly sales rhythms Establish clear performance metrics and ensure consistent achievement across regions Build deep and lasting relationships with key customers, retail partners, and business influencers Monitor and analyse sales performance data to identify opportunities, challenges, and corrective measures Partner with Marketing, Product, and Operations teams to ensure alignment on go-to-market plans Design and oversee sales incentive programs that drive motivation and performance Manage and optimise the sales budget in line with company financial goals Develop and implement structured onboarding and sales training programs to continuously upskill the salesforce Ensure strict adherence to company policies, processes, and compliance requirements Present sales performance reports, market insights, and growth recommendations to the executive leadership team What you will need 1215+ years of progressive sales leadership experience in high-growth product-based startups or large-scale organisations Proven track record of managing and scaling field sales teams of 200+ people Experience managing ?50 Cr+ annual net revenue in a competitive market Strong analytical and data-driven decision-making skills Deep understanding of sales funnels, productivity metrics, and revenue forecasting Excellent stakeholder management and leadership skills Ability to thrive in a fast-paced, high-growth environment while keeping operational discipline intact Show more Show less

We are looking for a dynamic individual to join us as the Regional Head for Tamil Nadu. In this leadership role, you will be responsible for driving business growth, ensuring profitability, and maintaining operational excellence across all branches in the region. With a minimum of 14+ years of experience in the NBFC sector, preferably in Gold Loan operations as a Regional Manager or State Head, you will play a key role in leading and overseeing the functioning of multiple branches in Tamil Nadu. Your key responsibilities will include ensuring the achievement of business targets and profitability goals, driving growth in core products through effective sales strategies, maintaining high standards of customer service, compliance, and operational discipline, as well as mentoring and guiding Branch Managers, Area Managers, and front-line teams. You will monitor performance metrics, implement corrective measures where necessary, ensure adherence to internal policies, audit norms, and regulatory standards, and coordinate closely with senior management to contribute to strategic planning. Extensive travel within the region is required for this role. The ideal candidate for this position should have a Graduation/Post-graduation degree in any specialization. The compensation offered is not a constraint for the right candidate. If you are interested in this opportunity, please send your resume to hrmanager@agorindus.co.in. This is a Full-time, Permanent position located in person. The benefits include health insurance, leave encashment, and Provident Fund. Preferred experience includes a total of 10 years of work experience, with 7 years in the NBFC sector. Application Deadline: 07/08/2025 Expected Start Date: 25/08/2025,

As the Business Head for the Electrostatic Precipitator (ESP) division of a reputed Indian capital equipment manufacturer specializing in pollution control machinery, you will play a pivotal role in driving the growth and expansion of the ESP business both domestically and internationally. Your primary responsibility will be to take complete ownership of the Profit & Loss (P&L) for the ESP division and lead the efforts to scale the business by 3X over the next three years. This high-impact leadership position requires a visionary approach to drive aggressive growth, develop high-performing sales teams, and expand market share in core sectors such as Steel, Cement, Sugar, Power, and Sponge Iron. Key responsibilities include developing and executing a strategic plan to achieve the 3-year growth target, managing the end-to-end P&L for both domestic and international operations, building and leading a national sales team along with an international dealer/agent network, and expanding market presence in key verticals. You will also be responsible for engaging with OEMs and large EPC clients, driving strategic marketing and branding initiatives, breaking into new markets, and establishing a global dealer/distributor network in priority regions such as Malaysia, Thailand, South America, and Africa. Additionally, you will work closely with the Promoter to streamline day-to-day operations and minimize their involvement. To excel in this role, you must have at least 15 years of progressive experience in capital/process equipment sales, a proven track record of driving significant growth, exposure to core industries like Steel, Cement, Power, and Sugar, and experience in selling high-value engineered products. Strong leadership, team-building, and performance management skills are essential, along with hands-on experience in both Indian and international markets. An engineering graduate with an MBA is preferred, and prior experience in pollution control equipment or process engineering firms would be advantageous. The ideal candidate will demonstrate ambition, self-drive, integrity, and strong team collaboration skills, with the ability to work in a high-expectation, entrepreneurial environment. The compensation package offered is industry-leading, with performance-based long-term incentives tied to the successful delivery of growth targets.,