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Supertech
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Airport Ground Staff

Airport Ground Staff

Supertech

0 - 1 years

2 - 4 Lacs

kolkata

Posted:4 days ago| Platform:

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Skills Required

aviation airlines airport ground staff activities hospitality passenger handling ground handling airport operation cabin crew activities airport ground handling guest relations flight attendant aviation management air hostess activities hostess activities

Work Mode

Work from Office

Job Type

Full Time

Job Description

Airport Ground Staff are responsible for ensuring smooth airport operations by assisting passengers, handling baggage, coordinating with flight crews, and maintaining safety and service standards on the ground. They play a key role in delivering a positive travel experience while ensuring flights depart and arrive on time.

Key Responsibilities :

Passenger Services

Assist passengers with check-in, boarding, and arrival procedures
Verify travel documents, boarding passes, and identification
Provide information on flight schedules, delays, and gate changes
Assist elderly passengers, unaccompanied minors, and passengers with special needs

Baggage Handling

Manage baggage check-in and tagging
Coordinate loading and unloading of luggage
Handle lost, delayed, or damaged baggage inquiries

Aircraft Ground Operations

Support aircraft arrival and departure procedures
Communicate with flight crew and operations team
Ensure safety protocols are followed on the ramp and terminal

Customer Service

Address passenger complaints and resolve issues professionally
Maintain a friendly, calm, and helpful demeanor
Uphold airline and airport service standards

Safety & Compliance

Follow airport security rules and safety regulations
Report suspicious activity or safety hazards
Adhere to airline, airport, and aviation authority guidelines

Required Skills & Qualifications :

High school diploma (minimum); higher education is an advantage
Strong communication and interpersonal skills
Customer-service-oriented attitude
Ability to work in shifts, including nights, weekends, and holidays
Physical fitness for standing long hours and handling luggage
Ability to remain calm under pressure

Work Environment :

Fast-paced airport setting
Indoor and outdoor duties
Shift-based schedule

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Airport Ground Staff