Airport Ground Staff

Job Summary:

The airport ground staff is responsible for ensuring smooth and safe operations at the airport, assisting passengers before and after flights, handling baggage, ticketing, check-ins, and coordinating with flight and cabin crews. This role is essential to maintaining efficiency, safety, and customer satisfaction.

Key Responsibilities:

• Passenger Assistance:

• Greet passengers and provide assistance during check-in, boarding, and disembarkation.
  
• Assist with seating arrangements and resolve ticketing or travel issues.
  
• Guide passengers with special needs, such as the elderly or disabled.
  

• Check-in and Boarding:

• Operate check-in counters and boarding gates.
  
• Verify travel documents (e.g., tickets, passports, visas).
  
• Weigh and tag baggage, and issue boarding passes.
  

• Baggage Handling:

• Coordinate with baggage handlers and ensure proper tagging.
  
• Handle lost, delayed, or damaged baggage inquiries.
  

• Coordination and Communication:

• Liaise with cabin crew, pilots, and airline staff for smooth flight operations.
  
• Coordinate boarding, gate changes, and flight delays or cancellations.
  

• Safety and Security:

• Ensure all operations follow safety, security, and regulatory guidelines.
  
• Monitor restricted areas and report unusual activities or incidents.
  

• Customer Service:

• Resolve passenger complaints and inquiries courteously.
  
• Provide information regarding flights, weather, airport services, and delays.
  

Skills & Qualifications:

• Minimum high school diploma or equivalent; a degree in aviation or hospitality is a plus.
  
• Excellent communication and interpersonal skills.
  
• Ability to multitask in a fast-paced environment.
  
• Professional appearance and behavior.
  
• Basic computer skills for ticketing and reporting systems.
  
• Knowledge of multiple languages is an advantage.
  
• Willingness to work in shifts, including nights, weekends, and holidays.
  

Working Conditions:

• Location: Airport terminals, check-in counters, and tarmac areas.
  
• Environment: Fast-paced, high-pressure, physically active (standing, lifting baggage).
  
• Schedule: Rotational shifts, including early mornings and late nights.