Airline Customer Service Agent

Job Purpose:

dnata is world’s trusted aviation partner. Our award-winning aviation services are the cornerstone of airport, passenger, and travel operations across the world. As part of the Emirates Group, dnata is a leading global air and travel services provider. Established in 1959, we offer a wide range of quality and safe ground handling, cargo, travel, catering, and retail services in 35 countries across 6 continents, contributing to a memorable travel experience in the air and on the ground. If it’s part of the journey, it’s part of the portfolio.

Customer Service Agent

Qualification:

• Freshers:

  Minimum of 12+ years of education in Travel, Tourism, Aviation, or a recognized Aviation certification course (preferred).

• Experienced candidates:

  Prior work experience specifically in Travel, Tourism, or Aviation companies is preferred.

• Language skills:

  Fluency in both spoken and written English.

• Interpersonal skills:

  Strong customer service orientation with excellent communication and interpersonal abilities.

• Technical skills:

  Proficiency in PC-based applications, including Microsoft Word, Excel, and Email.

• Work conditions:

  Flexibility to work in any shift, including night shifts, as per business requirements.

• Work Location:

  Bangalore and this is a work-from-office role only.

• Our office location:

  dnata International Pvt Ltd, 3rd Floor, Smartworks Sargod Imperial, Residency Road, Bangalore - 560025

Immediate joiners and candidates with shorter notice period are preferred.

maria.r@dnata.com