Air Export Pricing & Customer Service

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Key Responsibilities

• Promptly attend to and respond to customer inquiries related to air export shipments.
• Negotiate competitive air freight rates with airlines and maintain updated pricing data.
• Analyze rate structures and prepare quotations for spot rates and regular shipments.
• Co-ordinate booking requests with airlines and agents, ensuring space availability and optimal routing.
• Liaise with airlines for carting arrangements, booking confirmations, amendments, and troubleshooting any discrepancies.
• Collaborate closely with internal teams (documentation, sales, and operations) and external partners for smooth shipment execution.
• Prepare AWB, MAWB, and HAWB accurately, ensuring documentation is compliant and complete.
• Submit ASI and prepare Gate Passes for timely and efficient cargo handling.
• Finalize and submit the complete handover set for each shipment, ensuring accuracy and regulatory compliance.
• Submit E-AWB to airlines, ensuring timely and error-free electronic documentation.
• Communicate regularly with customers to provide shipment updates, resolve issues, and ensure satisfaction.
• Maintain and update daily MIS reports, pricing records, and operational trackers.