Agriculture Customer Support Executive

Why this role exists

Marathi-fluent support executive with hands-on agriculture exposure

• Farmer & Labour Helpline (Marathi-first):

  Handle inbound/outbound calls and WhatsApp for pruning, harvesting, tying, thinning, dipping, onion/tomato work, banana fruit care, etc.

• Booking orchestration:

  Convert validated requests into confirmed work orders; coordinate crew allocation with Field Ops; share reporting/SOPs.

• Issue triage:

  Escalate absenteeism, quality disputes, transport delays, or accommodation issues to District/Field Ops; close the loop fast.

• CRM hygiene:

  Log every interaction; tag crop, acreage, village/cluster, pruning/harvest window; maintain farmer and labour profiles.

• Farmer education:

  Explain packages of practices, task windows, and labour readiness in

  clear Marathi

  aligned to the local horticulture calendar.

• Season readiness:

  Run reminder cadences before pruning/harvest windows; nudge deposits and documentation.

• Fluent Marathi (spoken + reading; Marathi typing a plus).

• 2+ years in agriculture/horticulture

  (FPC, agri-inputs retailer, pack-house, agri-services, vineyard/orchard experience).

• Working knowledge of horticulture cycles

  (ideally grapes; plus tomato, onion, banana). You can converse with farmers about pruning windows and activity sequencing.

• Comfort with tools:

  WhatsApp Business, basic CRMs, Google Sheets/Excel.

• On-ground comfort:

  Willing to do field calls/verification within clusters when needed (10–30% time, seasonal).

• B.Sc. (Agri/Hort) or Diploma in Horticulture.
• Experience with Nashik belt/FPCs, mukkadams, or labour contracting.
• IVR/tele-support tools (e.g., Exotel), basic data entry speed, Marathi typing.
• Prior customer support or telesales in agri services.
  

• Mission with measurable grassroots impact.
• Rapid growth path into Team Lead / Cluster Support Lead as we scale.
• Competitive pay + performance bonuses; travel reimbursement for field days.

azhaan@bharatintelligence.ai

with:

1. CV,

2. 2-minute Marathi voice note

   explaining your past work with farmers/FPCs (2–3 bullets). Subject:

   CSE (Agri) – <Your Name>

Please do not apply