AGM/GM - CUSTOMER DELIGHT

As a Customer Service Supervisor, your role involves supervising and monitoring the customer service team to ensure all complaints are resolved within defined turnaround times. You will coordinate with Department Heads to address and resolve complaints promptly, escalating issues to senior management when necessary. Your responsibilities include improving customer service at training centers by monitoring and physically auditing the facilities. Additionally, you will proactively check and monitor customer satisfaction levels to ensure timely resolutions. You will be required to prepare customer care performance reports as defined periodically. Dealing with irate customers tactfully and in a polite manner is also a key aspect of your role. Effective communication with customers via email, phone, and in-person interactions is essential. Key Responsibilities: - Monitor and supervise the customer service team to ensure timely resolution of complaints - Coordinate with Department Heads to address and resolve complaints within defined turnaround times - Bring escalations to senior management in a timely manner - Improve customer service at training centers by monitoring and physically auditing the facilities - Proactively check and monitor customer satisfaction levels for timely resolutions - Prepare customer care performance reports as defined periodically - Deal with irate customers tactfully and politely - Communicate with customers via email, phone, and in-person interactions Qualifications Required: - Strong communication and interpersonal skills - Proven experience in customer service supervision - Ability to handle irate customers professionally - Strong problem-solving skills - Detail-oriented and organized - Proficiency in preparing performance reports (Note: No additional details about the company were provided in the job description.),