AGM/GM - CUSTOMER DELIGHT

You will be responsible for monitoring and supervising the customer service team to ensure that all complaints are resolved within defined turnaround times. This includes coordinating with Department Heads, bringing escalations to senior management in a timely manner, and improving customer service at training centers through monitoring and physical auditing. Your key responsibilities will include: - Proactively checking and monitoring customer satisfaction levels to ensure timely resolutions - Preparing customer care performance reports as defined periodically - Dealing with irate customers tactfully and in a polite manner - Communicating with customers via email, phone, and in person No additional details of the company were mentioned in the job description.,