AGM -Customer Relations

As the Assistant General Manager (AGM) - Customer Relations at our company, you will be responsible for overseeing post-sales activities and back-end operations for both residential and commercial projects in Noida. With 10-15 years of experience in Customer Relationship Management (CRM), you will play a crucial role in various aspects such as booking logins, issuance of letters of allotment, execution of buyers agreement, TPA execution, transfers, refunds, cancellations, fund transfers, merger of units, recovery & collections, final demand notices, reminders, development and offer of possession, and registry. Your primary focus will be on implementing and monitoring CRM processes and managing the customer life cycle effectively. You will collaborate with the Accounts, Sales Marketing, and Legal departments to ensure seamless operations. Additionally, you will be responsible for devising and executing strategies to enhance collection rates and maintain regular communication with customers, brokers, and banks through phone calls, emails, reminders, and pre-cancellation letters. To excel in this role, you should have a solid understanding of regulations such as RERA, GST, and other documentation requirements. Experience in executing TPA, issuing PTM, obtaining NOC from project funded banks, and marking property liens for timely disbursement will be essential. You will also be tasked with ensuring the accuracy and completeness of data and documentation related to various transactions and agreements. Ideally, you should possess excellent interpersonal and negotiation skills, with a preference for candidates who are Qualified Chartered Accountants or have a background in NBFC. Proficiency in data analysis, reporting, and team management will be crucial for success in this role. If you have prior experience in the Real Estate industry and are proficient in CRM tools like FARVISION, MS Office, and possess good email etiquette, we encourage you to apply for this position. Join us in our mission to deliver exceptional customer service and drive business growth in the real estate sector. Contact Email: hr@prateekgroup.com Application Deadline: 30/06/2025,