AGM - B2B Operations

Mission

Outcomes

• Attaining live count number.
  

Team Management

• Ensuring maximum rider NPS as per the city targets.
• Ensuring high level of discipline, efficiency and process are made to improve cluster.
  

Functional Competencies

Must Have

• Excellent People management skills: Have hired, managed, fired and grown the Ops team under him/her.
• Experienced to handle 100-200 team members.
• Experience working in high pressure target driven roles with high volume SKUs.
• Ability to prioritize - Plan, deploy resources efficiently: prioritize multiple operations in the field and know which one to focus on.
• Process Adherence: Ability to create processes and see to it that they are implemented across the team.
• Hands-on experience on Google sheets and Word to ensure proper data records and planning.
• Should have prior experience of Vendor or Operator Management.
• Conversational Fluency in Local Language.
  

Good to have

• Ability to work long and odd hours. Flexible (and should have done) to be in field early morning, late nights and for long hours on field.
• Attention to detail - doesnt miss out on small details, asks probing questions to understand underlying issues and go deeper into the problem.
• Conversational Fluency in English Language.
  

Behavioral Competencies

Must have

• Proven track record of operator/small business owner management and experience.
• Problem solving skills Crisis management and operational problems.
• Self-motivated / proactive acts without being told what to do.
• Negotiation Skills: Should either have a great previous experience to talk about or maybe we can give him a case to understand.
• Shouldnt have second thought in getting his hands dirty, always ready to hustle and solve problems.
  

Locations

• Bangalore