Agency Operator

As an Agency Operator at the expanding team in Mumbai, you will play a crucial role in the shipping industry, acting at the center of agency operations on a global basis. Your primary responsibilities will include: - Attend to internal stakeholders" requirements. - Nominate husbandry agents worldwide and maintain a list of the local offices attending. - Prepare and gather port costs pre and post departure of vessels. - Follow vessel movements worldwide. - Perform data entry or monitor costs into various online systems. - Oversee and monitor the performance of local agents and suppliers. - Prepare, check against tariffs, and finalize port disbursement accounts of vessels for husbandry matters. - Act as the single point of reference to our agents worldwide and develop a strong relationship with our partner agents. - Monitor changes in port situations. - Ensure the correct preparation and entry of port costs/husbandry costs. - Ensure the correct completion of port costs/husbandry costs and settle agency costs timely. - Communicate with internal stakeholders, Port Agents, Suppliers, and other voyage associated parties to meet their requirements and timescales for a quick turnaround at the best possible cost. - Ensure written procedures and documentation are completed correctly as per the internal written instructions. - Maintain and monitor Masters Evaluation Forms and act/respond where necessary. - Ensure regular supply of Port Information including but not limited to Market Intelligence by Port Agents. - Be proactive in identifying and implementing cost savings and report to the line manager. - Perform duties in an efficient, professional, and courteous manner and ensure 100% coverage of the workstation. - Establish and maintain effective working relationships with coworkers and managers to understand all necessary aspects and needs of the business. - Maintain regular, consistent, and professional attendance, punctuality, and personal appearance. The ideal candidate for this role will have: - Ability to communicate effectively with people at all levels, both verbally and in writing. - Ability to deliver excellent and focused service. - Organizational skills with the ability to prioritize, work well under pressure, meet tight deadlines, and maintain focus. - Ability to maintain accurate manual and electronic records and filing systems. - Ability to problem-solve in a timely manner. - Accuracy and attention to detail with the ability to seek ways to improve and promote quality. - IT literacy including knowledge of MS Word/Excel/Outlook and use of various web portals. - Ideally, some experience in shipping and/or port operations. - Teamworker with the ability to work collaboratively and use own initiative. - Able to work outside office hours, including weekends if required.,