Agency Operations Specialist

Job Summary:

The Agency Operations Specialist is responsible for managing end-to-end administrative and operational processes related to agency and producer management. This role ensures accurate setup, maintenance, and compliance of agent records, commission adjustments, and contract information in accordance with company policies and state regulations. The position requires strong attention to detail, analytical skills, and collaboration with cross-functional teams to ensure timely and accurate support to internal stakeholders.

Key Responsibilities:

• Process agent-related requests including Agent Change, Address Updates, and Terminations in internal systems.
• Manage Agency and Producer setup, hierarchy updates, and ongoing maintenance activities.
• Review and process Agent Commission adjustments, ensuring accuracy in payout and reconciliation data.
• Handle licensing, appointment, and contract updates for agents and producers in compliance with state and regulatory requirements.
• Collaborate with Underwriting, Policy Administration, and Finance teams to resolve discrepancies and data issues.
• Ensure accuracy, data integrity, and compliance with internal policies and external audit requirements.
• Generate, validate, and analyze reports related to agency performance, commission reconciliation, and producer status.
• Provide timely and professional responses to internal stakeholders, ensuring adherence to Service Level Agreements (SLAs) and Turnaround Times (TATs).

Qualifications and Skills:

• Bachelors degree in Business Administration, Finance, Insurance, or related field (preferred).
• years of experience in Agency Operations, Licensing & Appointments, or Producer Administration within the insurance or financial services industry.
• Strong understanding of insurance distribution channels, agent hierarchies, and commission structures.
• Proficiency in MS Excel, CRM systems, and policy administration tools.
• Excellent attention to detail, analytical, and problem-solving skills.
• Strong interpersonal and communication abilities to coordinate with multiple departments.
• Knowledge of state insurance compliance and regulatory requirements is an advantage.

Key Competencies:

• Process Accuracy and Compliance
• Collaboration and Stakeholder Management
• Data Management and Reporting
• Time Management and Prioritization
• Continuous Improvement and Adaptability