After sales executive

Job Title: Aftersales Executive

Department: Customer Service / Aftersales
Location: Sahibabad, Ghaziabad
Experience Required: 6 Months to 2 Years
Employment Type: Full-Time

Reporting To: Aftersales- Manager

Job Summary:

We are looking for a dedicated and customer-focused Aftersales Executive to join our team. The successful candidate will be responsible for ensuring customer satisfaction post-purchase, managing service and maintenance processes, handling complaints, and promoting aftersales products or services.

Key Responsibilities:

• Act as the primary point of contact for customers after the sale has been completed.
• Manage and follow up on customer service issues, complaints, or warranty claims to ensure timely resolution.
• Coordinate with service teams, technicians, and parts departments to deliver a seamless aftersales experience.
• Maintain records of service interactions, repairs, and customer feedback.
• Promote and upsell service contracts, extended warranties, and accessories.
• Monitor service performance metrics.
• Ensure compliance with company policies, service standards, and warranty procedures.
• Prepare and present aftersales reports to management.
• Conduct customer satisfaction surveys and initiate improvement actions based on feedback.

Requirements:

• Bachelor’s degree in Business Administration, Marketing, Mechanical Engineering, or related field.
• Minimum 6 months of experience in aftersales, customer service, or a similar role.
• Strong English communication and interpersonal skills.
• Problem-solving attitude with a customer-first mindset.
• Knowledge of CRM systems and service software is a plus.
• Technical knowledge relevant to the product/service offered is an advantage.

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person