Job
Description
At PwC, our team in business application consulting specializes in providing consulting services for a variety of business applications to help clients optimize their operational efficiency. As a member of this team, you will analyze client needs, implement software solutions, and deliver training and support for the seamless integration and utilization of business applications. This will enable clients to achieve their strategic objectives effectively. If you are involved in Salesforce system integration at PwC, your focus will be on connecting Salesforce with other systems, applications, or databases to facilitate seamless data flow and process automation. Your responsibilities will include designing, developing, and implementing integration solutions using various technologies and tools such as Salesforce APIs, middleware platforms, and web services. In this role, building meaningful client connections and learning how to manage and inspire others will be key. You will be navigating increasingly complex situations, growing your personal brand, and deepening your technical expertise. Anticipating the needs of your teams and clients, and delivering quality results will be expected of you. Embracing ambiguity and using challenging situations as opportunities for growth will also be part of your journey. To excel in this position, you should be able to respond effectively to diverse perspectives, needs, and feelings of others. Using a broad range of tools and methodologies to generate new ideas and solve problems will be essential. Critical thinking to break down complex concepts, understanding project objectives, and developing a deeper understanding of the business context are crucial skills. You should also be adept at interpreting data, upholding professional and technical standards, and adhering to the Firm's code of conduct and independence requirements. A career in our Managed Services team will offer you the opportunity to collaborate with various teams to help clients implement and operate new capabilities, achieve operational efficiencies, and leverage technology effectively. You will be part of the Application Evolution Services team, where you will assist organizations in optimizing their enterprise applications to drive transformation and innovation for increased business performance. By managing and maintaining application ecosystems, you will help clients maximize the value of their Salesforce investment in areas such as sales, service, marketing, and customer relationship management. Minimum Degree Required: Bachelor's Degree Preferred Degree: Bachelor's degree in Computer and Information Science or Management Information Systems Minimum Years of Experience: 3 years Certifications Preferred: Salesforce.com certifications such as Certified Administrator, Certified Developer, Certified Business Analyst, or Certified Sales/Service Consultant Preferred Knowledge/Skills: - Proficiency in overseeing a support ticketing queue and strong communication skills - Leading team and client status meetings and extracting relevant metrics - Managing client relationships for effective communication - Providing functional and technical subject matter expertise - Participating in process redesign efforts - Leading technical, functional, and test teams for system feature implementation - In-depth knowledge of Salesforce application and evaluation of customer processes - Experience in Salesforce support/managed services environment - Assessing impact of Salesforce seasonal releases on client systems - Documenting business requirements and responsible for fixes and enhancements - Providing automation solutions to optimize support efforts - Analyzing and understanding business and technical problems - Designing and developing solutions for system issues - Familiarity with Salesforce flows, Lightning components, APEX, SOQL, ETL migration tools, REST & SOAP web services - Strong team management skills - Desirable experience in managed services and international projects Experience Level: 5-9 years,
