Advisor, Software Development Engineering

Responsibilities:
Deployment/Upgrade/Migration: Doing deployment/upgrade/Migration of critical application and provide technical support for flagship application, diagnosing and resolving issues promptly. Incident Management: Manage and resolve incidents using related to the Architect application, ensuring timely resolution and communication with stakeholders System Monitoring: Monitor application performance and system health to ensure optimal functionality. Working on Monitoring the application, Changes and Incidents. Issue Resolution: Troubleshoot and resolve application issues, collaborating with development teams as needed. Maintenance: Perform regular maintenance tasks, including software updates and patches. Documentation: Create and maintain documentation for troubleshooting procedures and system configurations. Collaboration: Work closely with other IT professionals to improve application performance and implement system enhancements. Qualifications: Education: Bachelor s degree in computer science or information technology Experience: 9 plus years of experience in application support or a similar role. Technical Skills: o Proficiency working on Azure Harness and CI/CD Pipeline Tools. o Strong application deployment for critical application o Proficiency in operating systems such Windows Server and Linux Server o Splunk knowledge, Dynatrace, Change management and Incident management o Strong knowledge of databases, networking, and programming languages (e.g., Java, Python, SQL). o Strong Expertise on PowerShell Scripting o Experience with monitoring tools and ticketing systems. o Familiarity with DevOps practices, tools and power shell scripting. Certifications: ITIL Foundation certification Soft Skills: Excellent problem-solving abilities, strong communication skills, and the ability to Work under pressure with tight timelines is a plus Flexibility to work in shifts including weekends.