Advisor, Social Media

Role Overview: As an Advisor at PhonePe Limited, you will be part of the Customer Experience Operations team in Bangalore. Your role will involve handling customer queries related to PhonePe accounts and transactions, ensuring customer satisfaction, and contributing to process improvements. You will work collaboratively with internal teams to address customer issues and enhance overall customer experience. Key Responsibilities: - Act with integrity and prioritize a customer-first approach in all interactions - Handle PhonePe account and transaction queries efficiently - Ability to switch between phone and data channels as required - Follow specified process guidelines to resolve customer issues effectively - Build customer trust through positive interactions - Meet hourly and daily productivity goals - Utilize internal processes and resources for issue resolution - Escalate complex problems and seek support from relevant teams - Identify opportunities for process enhancements - Engage and educate customers on maximizing the benefits of PhonePe Qualifications Required: - Excellent written and verbal communication skills - Strong learnability and adaptability - Active listening skills and ability to handle objections - Customer-centric mindset and flexibility to respond to different scenarios - Team player attitude, open to feedback, and ability to multitask - Proficiency in English and Hindi languages - Graduation (10+2+3) is mandatory - Proficiency in spoken and written South Indian languages is preferred Additional Details: At PhonePe, the culture fosters an environment where employees are empowered to take ownership of their work from day one. The company values integrity, quick problem-solving, and collaboration among teams. PhonePe offers a range of benefits to full-time employees, including insurance coverage, wellness programs, parental support, mobility benefits, retirement benefits, and other perks to support employee well-being and growth opportunities. (Note: The section "About PhonePe" has been omitted as it contains redundant information already covered in the Role Overview and Key Responsibilities sections.),